Overview

Job Description: Help Build Something From Day One Xeo Software is preparing to launch Stratym, our business operations platform, this September. We're looking for the first person to join our U.S. team. This isn't a traditional Customer Success job. It isn't an Office Manager role. It isn't an Executive Assistant position. It's an opportunity to help build something from the beginning. You'll work directly with our founder to become an expert in Stratym, create an outstanding customer experience, and help establish the foundation for our U.S. operations. As we grow, you'll have a major voice in shaping how Customer Success works, how customers are supported, and how our Fort Collins office operates. If you're someone who likes figuring things out, taking ownership, and making things better, you'll probably enjoy this role. What You'll Be Doing Your first priority is learning Stratym inside and out. We want you to understand not only how the software works, but how our customers use it to run their businesses. The goal is to become someone who can confidently demonstrate the product, train customers, answer questions, and identify ways to improve the overall experience. Just as importantly, you'll help build the systems around the product. You'll create customer-facing documentation from our technical materials, design onboarding workflows, help implement a ticketing system, establish a Customer Success inbox, recommend better processes, and work with our developers to continually improve how we support customers. Because you're our first U.S. employee, you'll also help with the practical side of building a company. Some weeks that may mean coordinating office vendors or equipment. Other weeks you may be interviewing candidates, improving internal processes, or solving operational problems that don't fit neatly into anyone else's job description. No two weeks will look exactly alike. What Success Looks Like Within your first year, we'd expect you to: Become the person everyone turns to for questions about Stratym. Build onboarding and training materials customers actually enjoy using. Create a Customer Success process that's organized, scalable, and easy to improve. Help implement the tools and workflows needed to support customers efficiently. Earn the trust of customers and the international product team. Take ownership of meaningful operational responsibilities without needing constant direction. Give the founder more time to focus on building the product instead of managing day-to-day operations.Who Will Thrive Here We're much more interested in how you think than in checking every box on a resume. You might come from Customer Success, implementation, consulting, operations, technical support, project management, or another role where you've had to learn quickly, solve problems, and own important outcomes. You might also be earlier in your career. If you've consistently demonstrated exceptional initiative, strong judgment, and the ability to master complex systems, we'd genuinely like to meet you. We're looking for someone who: Learns new technology quickly. Enjoys solving problems without waiting for someone else to tell them what to do. Can explain complicated ideas in simple language. Writes clearly and professionally. Notices opportunities to improve processes. Is comfortable making decisions while knowing when to ask for help. Gives and receives honest feedback professionally. Takes responsibility for results rather than simply completing tasks.What Makes This Different This isn't a company where you'll inherit years of processes and procedures. You'll help create them. You'll have the opportunity to influence how Customer Success operates, recommend better ways of doing things, and build systems that future employees will inherit. If you're looking for a narrowly defined role where every day looks the same, this probably isn't the right fit. If you're excited by learning, building, and having real influence early in