Overview

Description: Presbyterian Children's Homes and Services (PCHAS) is a faith-based organization guided by Christ's love, dedicated to creating a world where every child is safe, every family is strong, and hope outshines hardship.In response to this community-wide challenge, Presbyterian Children's Homes and Services (PCHAS), provides 14 programs and services in 28 locations, in Missouri, Texas, and Louisiana, which provide children with permanent homes and adults with increased self-sufficiency. This is accomplished by the agency's commitment to "The PCHAS Way" which inspires the agency to be strength-focused, family-centered, and goal driven with every client.Benefits of serving children and families in need through PCHAS include competitive salaries, flex work schedules, paid time off, medical, dental and vision insurance options, voluntary life insurance options, paid holidays, and a very generous retirement plan (after one year of service and working 1,000 hours the agency matches an employee 200% up to a 3% retirement contribution).Status: Exempt Working Conditions:Works in a typical office setting and from employee's home, or other community location as established by flexible work agreement, to complete paperwork, documentation, and other indirect service tasks. Drives an automobile on a routine basis in both suburban and urban areas; must have reliable transportation. Requires sitting, standing, bending and reaching. May require lifting up to 25 pounds. Requires manual dexterity sufficient to operate standard office machines such as computers, copiers, calculators, the telephone and other office equipment. Must ensure on-call rotation coverage is provided by team members; willingness to work irregular hours, as needed. Director manages their own schedule, ensuring that they are in the office to provide support to staff and attends all required meetings Position Summary: The FCCM Program Manager's primary role is to support the FCCM supervisors and lead case managers. The FCCM Program Manager would also be responsible for ensuring that program expectations are consistent across the program and that all staff complete required trainings. Responsible for the supervision and oversight of the above-mentioned program and personnel.Essential Job Functions: Assists in ensuring program staff follows all contractual and agency policies, procedures, and seamless delivery of services to children and their families. Assists in ensuring success of the FCCM program in areas related to program outcomes, contract compliance, and budgetary outcomes. Assists supervisors with keeping track of data related to performance evaluations. Provides support and guidance to staff to assist with meeting expectations. Assist RD with responding to QIs and complaints/grievances. Ensure supervisors are aware of how to respond to Oversight when missing documentation is identified. Follow up with all supervisors and CMs to ensure missing documentation is entered and a QI response is provided in CSWIS within required timeframes. Ensure monthly authorizations and check requests are entered timely. Will be the contact person to follow up with MACF accounting and/or providers when payment issues arise. Assist supervisors with developing team meeting agendas and/or trainings, as requested. Take the lead on ensuring new CMs complete OJT tasks and attend all required trainings. Coordinate shadowing opportunities with CMs in the region. Coordinate with supervisors/lead CMs on providing training to CMs on tasks that are not covered in the MACF CM training modules. Assist RD with ensuring new supervisors are trained on supervisory tasks. Assist with on-call duties as determined/requested by the RD. Participates in required meetings for each program. Participates in other community meetings, work groups, and committees as needed and/or requested by RD. Requirements: Program Manager shall possess a master's degree in Social Work, Psychology, or Counseling or a closel