Overview

Claims Focus Group Leader To support Beazley's vision of being the highest performing specialist insurer by leading, managing, and developing a premier claims team that delivers the highest level claims service attainable for the benefit of Beazley, its clients, and other stakeholders, and ensuring consistent, fair, and efficient claims settlements. To support the development of a collaborative approach to learn, share ideas and diverse perspectives, and develop ways of working to best meet the challenges of our clients. To contribute to the ongoing growth and development of claims capabilities across the team and the mentoring and development of team members. Strategy and Business Planning: Assist the Claims Team Leader to develop and execute delivery of the Beazley claims vision. Work closely with Claims Team Leader and relevant product team underwriters to achieve integrated claims and underwriting business plans for the product, including contributing to preparation and realization of the annual claims product team business plans. Share and develop best practices both within the focus group and where relevant with other teams. Share information and collaborate with relevant counterparts to ensure consistency in claims handling. Support the Claims Team Leader and provide inputs into claims strategy and business planning activities as appropriate. Partnering with Underwriting: Work closely with product team underwriters to share information, coordinate on strategies, product development, and maintain consistent approach. Contribute to new business development and renewal opportunities by attending client meetings to explain the Beazley claims philosophy and approach to claims handling, and discussing any claims issues. Provide Underwriting with input regarding actual or anticipated claims experience of specific clients. Provide product team underwriters with timely input regarding perceived claims trends and developments. Identify and raise any issues with Policy wordings. Focus Group Team Management and Development: Manage actively direct reports including overseeing their individual performance throughout the year and as a part of the semi-annual appraisal process. Promptly consult with the Claims Team Leader regarding any performance issues or areas for additional support or development opportunity. Work closely with the Claims Team Leader and Culture & People to recruit, onboard, retain, and develop claims professionals of various experience levels to execute our claims strategy. Ensure that all employees have the knowledge and the skills necessary to perform effectively in their given roles and responsibilities and have appropriate job descriptions setting out their responsibilities and reporting lines. Advise the Claims Team Leader of any resourcing needs based upon business plans, claim volumes, workloads, and segmentation. Work with the Claims Team Leader to maximize the productivity, efficiency, and quality of work of focus group members through active monitoring of claims management information ("MI"). Ensure optimal segmentation and allocation of claims across the focus group. Assist in providing general claims and/or specific technical training to individual team members. Ensure all individuals within the focus group operate within approved claims authorities at all times. Mentor focus group members and help advance training and career progression. Individual Claims Leadership: Proactively manage claims, including escalated and high exposure claims arising in the focus group, from notification to closure, investing the necessary level of involvement required for each claim depending on, inter alia, the nature, category, maturity, type, and quantum of the claim. Manage a portfolio of complex/high value claims (total value in excess of $500,000 to Beazley) including Coverage Litigation with allegations of bad faith. Develop, iterate, document, and execute claims strategies taking into account uncertainties, key dec