Overview

Floating Hamilton County C&Y Customer Service and Benefits Specialist Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day?Or help people navigate the tough spots in their life?And do it all while working where your hard work is appreciated? You have a lot of choices in where you work make the decision to work where you are valued! Join the McNabb Center Team as the Floating Customer Service and Benefits Specialist today! The Floating Customer Service and Benefits Specialist Duties: Coordinates arranged meet ups with McNabb Mail Currier to hand off Hamilton County mail from all locations in Hamilton County (Mondays and Wednesdays).Greets clients, visitors, and guests; determines the purpose of each person's visit and directs or escorts to appropriate location.Assists client in completing NHSC application.Monitors front desk and complies with all security procedures.Answers, screens, and directs phone calls to staff; takes messages and schedules/cancels appointments accordingly. Receives mail, documents, packages, and courier deliveries and distributes items.Performs administrative and clerical support tasks.Performs basic filing and record keeping.Performs other duties as needed. JOB PURPOSE/SUMMARYThis position will float to Hamilton Adult Clinic covering lunch and or admissions for client benefits staff if on vacation, sick leave or FMLA. This position will travel to the McMinn Clinic on designated days to coordinate arranged meet ups with McNabb Mail Currier to hand off Hamilton County mail from all Hamilton locations, pick-up and carry messages, documents, packages, and other items between offices or departments within the organization. This position requires utilizing a personal dependable vehicle to conduct center business. Maintaining a dependable vehicle and certified driver status is a condition of employment. You will utilize your personal vehicle when traveling with interoffice mail and you will receive paid mileage. The position works directly with clients in the process of registering, assessing client's eligibility for services, and maintaining current insurance eligibility and payer information. Also responsible for obtaining co-payment and/or cash collections of deductibles according to policy and procedure. Performs quality customer service and support for clients, center workforce and other professionals. Greets clients and visitors upon arrival at clinic and determines reason for visit. Other job duties include, but are not limited to: answering phones and emails, entering information into database, making copies, organizing files, making copies, scheduling, rescheduling, and canceling appointments, taking inventory and ordering office supplies for client benefits. We prefer candidates who have some experience in an administrative role and clinical setting, but are willing to train the right individual. TYPICAL WORKING CONDITIONS/ENVIRONMENTThis position operates in an outpatient clinical setting. JOB DUTIES/RESPONSIBILITIES This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment. 1. Admissions Data EntryEnsures each client is eligible for the services they are receiving at time of service. Checks daily intake sheets for missing insurance cards and notifies staff.Works with HIM staff to insure proper training on release of information policies and works with Compliance Officer on HRMC P&P. Creates medical record number for clients including the phone number as well as complete