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Financial Customer Associate - Merrimack

Date Posted: Jun 09, 2026
Yearly: USD - USD

Job Detail

  • location_on
    Location Gayeri, Massachusetts, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jul 09, 2026

Job Description

Overview

Fidelity Investments is looking for Financial Customer Associates (FCA) to join their team in Merrimack, Massachusetts. This full-time customer service role allows associates to help customers manage their financial accounts, such as 401k plans, while also offering personal and professional development opportunities within the financial services industry.

Key responsibilities

  • Assist customers with questions and transactions related to their 401k accounts
  • Provide education and resources to help customers make informed financial decisions
  • Engage in a training program to develop skills in customer service and financial services
  • Handle customer inquiries via phone and digital channels
  • Participate in team activities and career coaching to foster personal growth

Required skills

  • Minimum 1 year of customer service experience
  • Strong communication, listening, and empathy skills
  • Ability to adapt to various work environments and situations
  • Proficiency in technology and troubleshooting basic issues
  • Self-motivated with strong social skills

What the company offers

  • Opportunities for career advancement and skill development
  • Full-time hourly position with potential for extra hours based on business needs
  • Supportive environment with well-being resources and career coaching

Skills Required

Company Overview

Littleton, Massachusetts, United States of America

Fidelity Investments is a leading financial services company that provides a range of investment solutions and resources to help clients achieve their financial goals. The company emphasizes professional growth, employee support, and a robust busines... Read More

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