Overview

Job Family:Admitting RepresentativeTravel Required:NoneClearance Required:NoneSchedule: Monday-Friday 8AM-5PMLocation: UAB HospitalWhat You Will Do: Determines patient responsibility and eligibility through Insurance, Federal, State, and/or County government benefits. Reviews accounts for proper plan codes, financial class, and patient type. Contacts appropriate agencies to verify assumptions of liability. Negotiates flat rates on accounts where the patient has no linkage to government programs. Does bedside with patients and informs them of financial responsibility prior to discharge. Sets up payment plans with patients prior to discharge and documents payment arrangements in patient accounting systems. Provides patient with mailing envelops and payment dates before discharge. Collects monies from patients when there is an estimated patient liability due on the account. Monitors Medicare days and co-insurance days on in-house patients. Reviews all in-house Medicare accounts on the 1st and 15th of each month. Updates account with Eligibility info in detail. Represents the patient(s) at Medicaid or SSI fair hearings/appeals. Interfaces with facility Social Services and Case Management Departments regarding inpatient admissions and discharges. Documents all payer and patient financial information in the hospital computer system. Responsible for the retrieval of Inpatient Census patient information within the facility to follow up on In House patients no insured or under insured. Obtains complete and accurate patient information including possible insurance(s), and financial information by communicating with patients, family members, and physicians regarding their stay. Communicates daily with co-workers, hospital and management in regard to account progress and/or other issues. Utilizes organization and prioritization skills in their daily tasks. Utilizes time management skills to ensure completion of daily processes. Must maintain open and positive professional communication orally and written at all times. Should not at any time indicate or suggest to the patient that they will be relieved of the debt by the way of a write-off to charity care until the determination has been made. Assist all walk-in patients with liquidation options on accounts. Performs all related job duties as assigned.What You Will Need: High School Diploma or GED or 3+ years of relevant experience in lieu of education 1-3 years prior relevant experience in financial counseling, social services, or healthcare related customer service PC skills in a Windows environment are required. Knowledge of Word and Excel are helpful. Ability to initiate and follow through on projects and work independently. Excellent written and verbal communication skills. Working knowledge/experience of Federal, State and County eligibility programs. Excellent interpersonal skills. Must be able to type 35-45 words per minute. Computer, fax, telephone etiquette a mustWhat Would Be Nice To Have: Experience: Medical terminology, data entry, prior admitting, entitlement, business office or physician office experience preferred. Bilingual (English/Spanish) preferred. Healthcare background preferred. Knowledge of MS4 helpful.What We Offer:Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Benefits include:Medical, Rx, Dental & Vision InsurancePersonal and Family Sick Time & Company Paid HolidaysPosition may be eligible for a discretionary variable incentive bonusParental Leave401(k) Retirement PlanBasic Life & Supplemental LifeHealth Savings Account, Dental/Vision & Dependent Care Flexible Spending AccountsShort-Term & Long-Term DisabilityTuition Reimbursement, Personal Development & Learning OpportunitiesSkills Development & CertificationsEmployee Referral ProgramCorporate Sponsored Events & Community OutreachEmergency Back-Up Childcare