Overview

About the Company Our client is software company. They are looking for a Finance Manager who will be responsible for full ownership of our global e-commerce Marketplace P&L, one of the company's most important revenue streams. This role sits at the intersection of Finance, Business Intelligence, Customer Success, Merchandising, and Product, translating Marketplace activity into financial insight, strategic forecasting, and operational action. Why Work Here Opportunity to join a reputable, global organization with opportunity for career development and progression Strong culture with hybrid working arrangement and flexible vacation policy Join a strong FP&A team and act as a true finance business partner for the Marketplace portfolio About the Opportunity Marketplace P&L Ownership & Forecasting: Own the end-to-end Marketplace P&L (revenue and expenses), driving data analyses for the Marketplace Division with a goal of improving net margin contribution. Build and maintain complex and dynamic forecasting models that track Marketplace potential vs. performance across key revenue pillars - including promotions, merchandising, pricing, and product enhancements. Develop enhancement models for initiatives such as Top-Up programs, pricing reviews, merchandising improvements, and share-of-wallet expansion. Translate high-level revenue and volume targets into actionable, customer-tier-level operating plans that enable clearer execution and performance tracking. Partner with Accounting to reconcile reporting discrepancies, improve data integrity, and increase confidence in reported numbers. Deliver Marketplace forecasting materials to support FP&A and Board deliverables. Drive deep expense and cost driver analysis, identifying efficiency opportunities and optimizing resource allocation to improve Marketplace margin performance. Own and standardize executive KPI reporting cadences, delivering consistent performance insights to senior leadership and Board stakeholders. Build and scale the Marketplace analytics foundation - including structured data workflows, documentation standards, data governance, quality controls, and request prioritization - to ensure analytical consistency, scalability, and reduced dependency on ad hoc analysis. NRR & Existing Customer ARR Forecasting: Forecast existing customer ARR to support Net Revenue Retention (NRR) targets and provide visibility into renewal and expansion performance. Integrate Finance data (ARR, customer segmentation) with Marketplace redemption data to close the loop between commercial performance and customer behaviour. Develop share-of-wallet models to quantify expansion opportunities across customer segments and inform growth strategies. Track changes in user and member counts for key customers over time, surfacing the impact of organizational changes on Marketplace activity and retention. Provide financial insight into customer cohort behaviour using Salesforce attributes (industry, tier, start date) to strengthen NRR-related decision-making. Strategic Analysis & Modelling: Conduct advanced analysis using statistical methods and predictive modelling to derive actionable insights on redemption volume, margin, and customer behaviour. Build models depicting potential business outcomes driven by changes in product and/or member behaviour, framing recommendations to achieve desired outcomes. Enable mix-rate reporting that isolates the true sources of performance impact across customers, products, and regions. Drive member balance distribution analysis to improve understanding of redemption potential, breakage risk, and regional behaviour patterns. Create and maintain dashboards (rebate/commission, promotions, KPI scorecards) for senior leadership review and executive presentations. Support RFP positioning, feature pricing analysis, and product/partnership ROI assessments. Customer Success (CSM) Support & Cross-Functional Partnership: Present regularly at Customer Success forums to explain Marke