Overview

Job Description: Field Service Technician - Industrial UV / LED / IR Curing and Disinfection Systems Hoenle Americas, Inc. Location: Sugar Grove, Illinois / Field-Based Employment Type: Full-Time Department: Service & Technical Support Travel: Extensive travel throughout the US, Canada, and Mexico, with occasional international travel About Hoenle Hoenle Americas is the North American subsidiary of the Hoenle Group, a global manufacturer of industrial UV, UV-LED, and related curing and disinfection technologies. Our equipment is integrated into manufacturing and processing environments across industries including automotive, printing and converting, flexible packaging, food and beverage, electronics, coatings, and adhesives - supporting both curing applications (coatings, inks, adhesives, surface treatments) and disinfection applications (surface, air, and water treatment in hygiene-critical environments). Our technicians work directly with major manufacturers and OEMs throughout North America. UV technology may be a specialized field, but prior UV experience is not required - we're looking for someone with a strong industrial electrical and mechanical foundation who can be trained on Hoenle technology. The Position Hoenle Americas is seeking a hands-on, technically capable Field Service Technician to join our North American service team. This is not a desk-based role: you'll travel directly to customer facilities to install, commission, troubleshoot, repair, and maintain industrial UV, UV-LED, and IR curing and disinfection systems. A typical service call may involve electrical troubleshooting, replacing components, taking measurements, analyzing cooling or airflow issues, working alongside customer maintenance staff, communicating with engineers in Germany, or commissioning a new system. The ideal candidate enjoys figuring out why something isn't working, is comfortable working independently, and troubleshoots methodically rather than simply swapping parts. What You Will Do Installation & Commissioning: Install, inspect, start up, and commission systems at customer facilities. Electrical & Mechanical Troubleshooting: Diagnose electrical, control-system, mechanical, pneumatic, cooling, and airflow problems using schematics, meters, and diagnostic equipment. Field Service & Repair: Identify failed components, determine root causes, and return equipment to operation. Preventative Maintenance & Optimization: Inspect systems, replace wear components, verify parameters, and recommend improvements to reliability and performance. Customer Support & Training: Work with and train customer electricians, maintenance staff, engineers, and plant management. Remote Support: Assist via phone, email, and video when appropriate. OEM & Engineering Coordination: Work with Hoenle engineers, OEM partners, and German headquarters on complex issues. Documentation: Prepare detailed service reports (work performed, measurements, findings, parts used, recommendations). Parts & Tools: Maintain company-provided tools and test equipment.What We're Looking For Required: 3+ years hands-on experience in industrial electrical, electromechanical maintenance, field service, industrial machinery, automation, manufacturing equipment, or a similar technical environment. Strong electrical troubleshooting skills; ability to read and understand electrical schematics and mechanical drawings. Experience with multimeters and diagnostic equipment; strong mechanical aptitude. Systematic, root-cause troubleshooting approach; ability to work independently and make sound decisions on-site. Strong written/verbal communication and professional customer-facing demeanor. Valid driver's license; ability and willingness to travel extensively (including overnight) throughout North America; ability to obtain a passport for occasional international travel. Preferred (not required): Experience with industrial field service, OEM machinery, printing/converting or packaging equipment, P