Overview

Job Description This role services a regional territory offering a strong opportunity to connect with customers. In this position, you will diagnose, troubleshoot, and repair window and door products while delivering a high-quality service experience. If you're hands-on, experienced in field service or construction trades-or eager to grow your skills-and take pride in solving problems and delivering great customer outcomes, we'd love to hear from you. Schedule & Compensation Schedule: Monday through Friday, 7:30a.m- 4p.m plus overtime) Compensation: $25-30/hour (depending on experience) Location: Pensacola, FL (servicing Florida, Alabama, North- South Carolina & Georgia) Travel: consistently Training: Attend 2-3 weeks of paid training in Venice, FL. The Field Service Technician II serves as a technical expert in the field, diagnosing and resolving window and door product issues while delivering a best-in-class customer experience. This role requires the ability to independently perform service calls, repairs, adjustments, and product evaluations with minimal supervision. Key Responsibilities: Represent PGT and MITER Brands professionally during all customer interactions. Communicate directly with homeowners, builders, distributors, contractors, and other customers regarding service-related concerns. Independently diagnose, troubleshoot, and repair window and door product issues in residential and commercial settings. Perform adjustments, replacements, and repairs on windows, doors, and hardware components. Identify root causes of product concerns and recommend appropriate corrective actions. Safely operate a variety of hand tools and power tools. Document service calls, observations, repairs performed, and outcomes using mobile devices such as iPads, laptops, or similar technology. Submit accurate and timely service reports through company service software. Ensure customer homes and job sites are left clean and returned to their original condition following service work. Pick up, deliver, and manage parts between warehouses, manufacturing facilities, and customer locations. Maintain proper inventory levels in service vehicles and warehouse locations. Inspect incoming parts for quality compliance and report non-conforming materials. Support warehouse organization and assist with unloading deliveries as needed. Maintain a clean, safe, and properly functioning service vehicle. Mentor and assist less experienced technicians as needed. Follow all company safety policies and procedures. Qualifications Minimum of 2 years of hands-on window and door installation, service, or repair experience. Strong working knowledge of window and door products, hardware, installation methods, and repair techniques. Demonstrated ability to independently diagnose and resolve window and door-related issues. Strong mechanical aptitude and troubleshooting skills. Ability to safely use hand tools and power tools. Customer service experience and strong interpersonal skills. Basic computer proficiency, including Microsoft Outlook and Windows applications. Ability to use mobile devices and service software for documentation and reporting. Ability to work independently with minimal supervision and within a team environment. Valid driver's license with a clean driving record in accordance with company policy. Preferred Experience working directly with homeowners, builders, and contractors. Knowledge of impact-resistant and hurricane-rated window and door products. Bilingual (English/Spanish) skills. Aerial Lift Certification or the ability to obtain certification within six months of hire. Skills & Competencies Strong customer service mindset. Effective communication and relationship-building skills. Advanced troubleshooting and problem-solving abilities. Ability to read and interpret technical instructions, specifications, work orders, and repair documentation. Ability to read a tape measure and perform basic mathematical calculations. Strong organizational s