Overview

Job DescriptionField Service TechnicianLocation: Oahu, HI (Supporting Oahu, Maui, Big Island & Kauai)Shift: Monday-Friday, 7:00 AM-3:30 PM (travel time not included)Compensation: $27-$30/hour based on experienceTravel: Extensive inter-island travel requiredOvertime: Frequent overtime available and expected based on travel and business needsJoin Our Team in Paradise!At Milgard Windows & Doors, we're not just offering a job, we're offering a unique opportunity to build a career while working throughout the Hawaiian Islands. We're currently seeking a Service Technician based on Oahu to support customers across Oahu, Maui, the Big Island, and Kauai.If you have a construction background, enjoy hands-on problem solving, and take pride in delivering excellent customer service, we'd love to hear from you.Position OverviewAs a Service Technician, you'll provide warranty and non-warranty repair services in customers' homes throughout Hawaii. This role is ideal for someone who enjoys working independently, traveling regularly, and solving problems on-site.You'll diagnose issues, perform repairs, document completed work, and represent Milgard with professionalism and exceptional customer service.This position is based on Oahu, but frequent travel to Maui, the Big Island, and Kauai is required. While schedules vary, technicians are typically on Oahu each Friday and may spend Monday through Thursday on neighboring islands.What You'll DoPerform Residential Repair ServicesDiagnose and troubleshoot window and door issuesComplete warranty and non-warranty repairsReplace glass and componentsConduct water testing and inspectionsTake measurements and document completed workEnsure all repairs meet company quality standardsTravel Throughout Your TerritoryTravel regularly between Oahu, Maui, Big Island, and KauaiBook and manage your own flights and hotel accommodations within company guidelinesAdapt to changing travel schedules due to weather, delays, or cancellationsMaintain flexibility regarding overnight travel as business needs requireDeliver Exceptional Customer ServiceCommunicate clearly and professionally with homeownersRepresent Milgard in customers' homesBuild positive relationships while resolving issues efficientlyManage Parts & MaterialsCoordinate required repair parts with internal teamsReview work orders for accuracyEnsure proper documentation of service activitiesWork SafelyFollow all company safety policies and proceduresWear required PPESafely operate company vehicles and equipmentMaintain a clean driving recordWhat We're Looking ForPreferred QualificationsConstruction, glazing, remodeling, installation, or related hands-on experienceStrong customer service skillsAbility to troubleshoot and solve problems independentlyMechanical aptitude and attention to detailPhysical RequirementsAbility to lift, carry, push, and pull materials and equipmentAbility to work outdoors and in varying weather conditionsComfortable working from ladders and at heightsAbility to access roofs and perform physically demanding work throughout the dayAdditional RequirementsValid driver's license and acceptable Motor Vehicle Record (MVR)Ability to travel extensively between islandsAbility to work overtime as neededAbility to attend approximately three weeks of training in Tacoma, WAWhy Join Milgard?Travel Throughout HawaiiEnjoy the unique opportunity to work across multiple Hawaiian Islands while supporting homeowners throughout the region.Competitive Pay & Benefits$27-$30 per hourPaid travel timeOvertime opportunitiesComprehensive benefits packageCompany-issued laptop and cell phoneSupportive, Close-Knit TeamYou'll join a small team of experienced technicians who treat each other like family. We value collaboration, communication, and supporting one another's success.Independence & TrustThis role is best suited for a self-starter who can manage their schedule, plan travel, and work independently. You'll meet with your manager regularly, but day-to-day work is l