Overview

Field Service Tech Corporate Technologies is a leading provider of managed IT solutions to businesses and institutions in Minnesota, Michigan, North Dakota, Kansas, Florida, Ohio, Indianapolis, Southern California, and New Jersey. With over 40 years of experience and more than 215 employees, Corporate Technologies provides Fortune 500 level IT support to small and medium sized businesses. We offer unique IT solutions, including managed IT services, cloud services, staffing, voice and data systems, storage and virtualization, consulting, and networking solutions. If you love working in sales this may be a great opportunity for you. We would love for you to bring your skills and be part of our team! At Corporate Technologies , it's much more than just a job; it's a career where you will learn, grow, and enjoy what you do every day. Our goal is to recruit and retain great people and in turn provide great employee experience. We offer a collaborative team environment, competitive salaries, and benefit program, as well as hands on training and career development. POSITION SUMMARY: Corporate Technologies is seeking a Field Service Technician to join our team. The ideal candidate will be responsible for managing and maintaining our customers' servers, computers, networks & infrastructure. This includes troubleshooting network issues, implementing security measures and ensuring optimal network performance. The Field Service Technician will also be responsible for assisting our customers with their day-to-day computer and networking needs. Strong communication and problem-solving skills are essential for this role. This position reports to the Field Service Supervisor ESSENTIAL DUTIES AND RESPONSIBILITIES- MAY INCLUDE THE FOLLOWING: Provide on-site technical support to contract clients.Respond to escalated technical issues and resolve them in a timely and efficient manner.Troubleshoot hardware, software, and network issues, and provide solutions to clients.Provide high-quality customer service to clients and maintain a positive relationship with them.Document all issues, resolutions, and client interactions in the ticketing system.Communicate effectively with the team to ensure the client's needs are met.Participate in ongoing training and professional development opportunities. Installing, configuring, and maintaining desktop and laptop PCs and peripherals such as printersParticipate in on call rotation after hours or critical support events.Installing and configuring application and operating system software and upgradesRemoving old equipment and performing data migration to new machinesAll teammates are expected to demonstrate job flexibility and perform other duties as assigned to deliver on our promise to keep the client's needs our priority.Perform general server supportSupport of MS Exchange, Office 365, and Active Directory administration OTHER SKILLS and ABILITIES: Excellent interpersonal skills (develop and maintain strong working relationships with fellow team members, customers, and vendors)Strong work ethicStrong organizational skills Must possess excellent verbal and written communication skillsMust possess excellent documentation skillsMust be able to work independently to achieve goalsMust be process and detail orientedMust have excellent troubleshooting skillsOccasional overtime/weekend work may be requiredThrive in a team environmentLearn quicklyMust have access to reliable transportationThorough knowledge of PC hardware, software, and network connectionsMust be able to multitask Qualifications Minimum Education and Experience: Managed Services experience5+ years' experience in IT related fieldCompTIA A+, and/or Network +,and/or Security + Preferred Education and Experience: Experience with Python and API's Any vendor certificationsCloud platform experience (Azure preferred) Must have valid driver's license with clean driving history Benefits: 401(k) matchingDental insuranceFlexible spending accountsHealth insuranceHe