Overview

Work Schedule Standard (Mon-Fri) Environmental Conditions Able to lift 40 lbs. without assistance, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.) Job Description At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every day to enable our customers to make the world healthier, cleaner, and safer. Discover Impactful Work As an Engineer III, Field Service, you will deliver advanced technical service and support for Thermo Fisher Scientific's analytical instrumentation solutions, specializing in Chromatography (LC and GC) and Mass Spectrometry. You will install, maintain, troubleshoot, repair, qualify, and optimize analytical systems while building trusted customer relationships that maximize laboratory productivity and performance. As part of the Chromatography & Mass Spectrometry Division (CMD), you will support a diverse portfolio of analytical instrumentation used by leading laboratories across academia, industry, healthcare, and government. This role offers a high degree of autonomy and is best suited by an experienced field service engineer with a broad analytical instrumentation background across both Chromatography and Mass Spectrometry technologies who can quickly become a trusted technical resource for our customers. Location/Territory This is a remote, field-based position supporting customers in Western Canada (Alberta, British Columbia, and Saskatchewan) with home base preferred in Alberta. Preference will be given to candidates currently residing in the Edmonton area. Candidates residing elsewhere in Canada who are willing to relocate to the Edmonton area prior to their start date will also be considered. We are seeking to fill this position as soon as possible. Candidates must already be legally authorized to work in Canada at the time of application. Visa sponsorship and international relocation assistance are not available for this position. Daily travel within the assigned territory is required, along with occasional overnight travel (approximately 50%) throughout Western Canada for customer support and training. Initial and ongoing technical training is conducted primarily in the United States and requires international travel. Candidates must be eligible to travel to the U.S. for required training and business support. A Day in the Life - Install, commission, troubleshoot, repair, calibrate, maintain, and qualify Chromatography and Mass Spectrometry instrumentation. - Perform preventive maintenance and emergency repairs to maximize customer productivity and instrument uptime. - Deliver exceptional technical support while building trusted customer relationships. - Manage service schedules, complete documentation, and accurately close work orders using company systems. - Complete required product training and maintain technical certifications. - Work safely in customer laboratory environments while following Thermo Fisher Scientific and customer safety requirements. - Collaborate with colleagues across the Service organization to provide technical support and share expertise. - Represent Thermo Fisher Scientific professionally in every customer interaction. Keys to Success Education - Diploma, Associate's degree, Bachelor's degree, or equivalent experience in Chemistry, Electronics, Engineering Technology, Physical Sciences, or a related technical discipline. - Laboratory or bench chemistry experience is considered an asset. Experience - 5+ years field service experience supporting analytical instrumentation or equivalent technical experience. - Candidates with approximately five or more years of progressively responsible field service experience supporting analytical instrumentation are strongly preferred. Equivalent combinations of experience and demonstrated technical expertise across multiple Chromatogr