Overview

Field Service Engineer II - PVD SemiconductorUS-CA-San JoseJob ID: 33153Type: Full-Time# of Openings: 1Category: Field ServiceCUSA San Jose BranchAbout the Role This position performs support of high vacuum equipment for PVD and related robotics. Understanding of vacuum technology is helpful, general practices and procedures within the semiconductor field and apply these skills to perform field service duties in customers' clean rooms. Position will also provide on-call technical support, which may require off shift work.If you are seeking an opportunity to work with advanced thin film processing tools this could be the position for you! Anelva tools have been delivering cutting edge performance in thin films deposition (PVD), enabling our customers to manufacture the most advanced hard disks and volatile memories/nonvolatile memories. This exciting opportunity is in San Jose, CA where you will directly interface with customers to support their Anelva equipment in the field, which includes troubleshooting and installations. This position requires full-time presence at your assigned office(s)/worksite(s). Your Impact Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19 Responsible to monitor, inspect, setup, calibrate, and maintain semiconductor process equipment in the field to prevent equipment down time. Troubleshoot hardware and software related issues and implement solutions Collect data for software related issues and discuss with headquarter in Japan. Accurately document all maintenance activity and provide field service reports. Install equipment control software and maintain record of software revision history. Participate in the installation of equipment at customers' sites. Monitor stock level of service parts and equipment to ensure adequate inventory is available for repair work. Provide training and assistance to other technicians. Effectively communicate with customers, Canon USA and Canon-Anelva Japan employees, Escalate serious or complicated repair problems to senior level team members. About You: The Skills & Expertise You Bring HS Diploma, GED, or equivalent experience required. AA OR BS degree in a related field is preferred, plus 1-2 years of related experience (i.e. FSE or Technician position in a semiconductor equipment company or a technical position in the engineering field) PVD or semiconductor vacuum equipment experience Multi chamber cluster systems and robotics experience is highly preferred Ability to understand electrical and mechanical drawings for troubleshooting Experience with PLC and other software applications is a plus Ability to work independently following 3-6 months of on the job training Must have analytical skills for problem analysis and resolution Decide on problem solving road map and follow methodical means to resolution Decide and recommend spare and consumable parts for PM's and repairs Job may require domestic travel up to 25% and international travel for training. May require considerable travel throughout sales territory (valid driver's license and acceptable driving record necessary). Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies Position may require ability to work flexible shifts Requires ability to lift approx. 50 lbs. Bilingual Communication skills helpful but not required. (Japanese/English) Substantial amount of standing, walking, typing, grasping, talking and hearing. Substantial amount of driving required, sometime for multiple hours at a time.Occasionally kneeling, crouching, stooping, reaching, pushing, pulling and climbing stairs or ladder.The worker is required to have close visual acuity with or without corrective lenses for extensive reading; visual inspection involving small defects, small parts,