Overview

Description: Department: Field ServicesReports to: VP of Field ServiceLocation: Remote, with 50 to 75% domestic travel About the Role We build and service critical power distribution equipment for data centers, industrial facilities, and utility customers: remote power panels (RPPs), power distribution units (PDUs), and static transfer switches (STSs). As our installed base grows, our service organization is growing with it.We are looking for a Senior Field Project Manager to own field execution end to end. You will plan and run commissioning and turnover on new installations, scope and execute large annual service campaigns across multi-site customer fleets, and manage the third-party technician network that performs much of that work. You will also help build the standards, procedures, and vendor compliance infrastructure that lets this business scale past the point where it can run on individual relationships and institutional memory.This is a customer-facing role. The person in this seat is the face of our service organization at the site level, and their credibility with customer facilities and engineering teams directly drives renewal and expansion of service agreements.Benefits:Rise Power Systems offers a generous benefits package to include the following:Medical, Dental, Vision, Life Insurance, Short Term Disability, Supplemental Insurance Options, Pet Insurance401k with company matchPTO and Paid Holidays What You Will Do Commissioning and field execution• Plan and execute factory witness testing, site acceptance testing, IST, ORT, energization, and turnover on RPP, PDU, and STS installations.• Develop commissioning scripts and test procedures aligned with NETA and customer commissioning agent requirements.• Coordinate with general contractors, electrical subcontractors, commissioning authorities, and customer facilities teams.• Serve as the on-site technical authority: punch list closure, root cause analysis, and escalation to engineering.Annual service campaigns• Scope, price, schedule, and execute preventive maintenance campaigns across distributed multi-site fleets.• Plan around customer maintenance windows, change management processes, and concurrent maintainability constraints.• Manage campaign budget, labor forecasting, parts logistics, and schedule adherence.• Trend asset condition data to support condition-based maintenance and proactive replacement recommendations.Third-party oversight and vendor compliance• Select, onboard, qualify, and manage third-party service vendors and independent technicians.• Track compliance across training currency, insurance certificates, site access clearances, test equipment calibration, and safety performance.• Conduct field audits, assess work quality, and issue corrective actions.• Own vendor scorecards, rate agreements, and network composition decisions.Standards and quality• Author and maintain commissioning procedures, preventive maintenance protocols, service bulletins, and field report templates.• Support the quality management system through nonconformance reporting, CAPA, and field-to-engineering feedback loops.Customer relationships and service growth• Own field-level relationships with facilities managers, chief engineers, and reliability teams.• Develop service revenue through agreement renewals and expansions, retrofits, spare parts programs, and training services.• Support sales with technical scoping, site walks, and proposal input.Work Environment• Travel: 50 to 75%, primarily domestic. Travel is campaign-driven and comes in concentrated blocks rather than evenly distributed weeks.• Schedule: Work frequently occurs during customer maintenance windows. Night, weekend, and holiday work is a regular feature of this role, along with occasional emergency response outside normal hours.• Physical: Ability to lift and carry up to 50 pounds unassisted, climb ladders, and work standing, kneeling, or in confined and elevated position