Overview

Description: The Field Applications Scientist (FAS) provides technical and troubleshooting support to customers of MaxCyte's Scalable Transfection Systems, with primary focus on cell therapy and protein production/expression but will work with customers in multiple application areas. The FAS partners with customers to identify and implement solutions for process improvements throughout the transfection workflow, including pre- and post-electroporation. Working closely with potential and current customers, the FAS is responsible for conducting product demonstrations, end-user training and troubleshooting, both during the evaluation phase and post-sale. This position participates in trade shows and contributes to the publication of scientific and marketing documentation related to the use and applications of MaxCyte's technology. The FAS will partner with customers from feasibility through scale-up-optimizing pre- and post-electroporation workflows, troubleshooting in real time, and translating complex data into clear recommendations. You will also play a key role in pre-sales, helping identify high-potential projects and educating customers on off-target risk assessments for cell & gene therapy, highlighting our SeQure Services portfolio.Territory: Southeast RegionPreferred Locations: Philadelphia, Washington D.C area, Raleigh/Durham area. Customer Engagement & Pre-SalesPartner with the Regional BDM to support existing customers and introduce MaxCyte technology and SeQure Services to new accounts.Conduct onsite/virtual product demonstrations and end-user training during evaluations and post-sale.Collaborate with Sales to prospect and qualify opportunities, assess technical fit, and craft evaluation plans (success criteria, milestones, data-review cadence).Applications & TroubleshootingIntegrate MaxCyte technology and SeQure Services into customer workflows; diagnose issues and recommend solutions.Analyze customer data and recommend next steps; guide scale-up and tech transfer to manufacturing-relevant workflows.Optimize pre- and post-transfection/electroporation steps to improve viability, editing efficiency, and reproducibility.Provide scientific consultation on cell models (e.g., primary/T cells), payloads (RNP, mRNA, plasmid), delivery parameters, and post-edit workflows.Develop SOPs, quick-start guides, and best-practice resources.Technical OperationsPerform installations, customer training, instrument calibrations, and preventive maintenance, and IQ/OQ at customer sites. Coordinate/execute software and firmware updates and upgrades. Communication & EnablementPresent technical and product content at conferences, seminars/webinars, and customer visits.Contribute to application notes, posters, and scientific/marketing materials.Share technical updates internally and contribute to team/department meetings.Collaboration & Continuous ImprovementWork cross-functionally with the global FAS team, Product Management, R&D, Service, Sales, and Quality to ensure customer success.Recommend and help implement process improvements; identify new applications for MaxCyte technology.Voice of Customer & Market IntelligenceCapture field insights, competitive activity, and emerging use cases (e.g., CRISPR off-target assessment, AAV/LNP workflows) and relay them to Product/R&D.Conduct literature reviews and identify key opinion leaders in major application areas.Documentation & Follow-ThroughRecord interactions, experimental designs, results, and outcomes in CRM; ensure timely follow-up and resolution to maintain high customer satisfaction Requirements: MS or PhD in bioengineering, cell biology, molecular biology, biochemistry or related field.Recent hands-on experience in mammalian cell culture essential (primary cells/T cells preferred).3+ years in one or more: genome editing (e.g., CRISPR/Cas9), cell therapy development, immunology, protein/viral expression, or process development. Experience in large scale cell culture and/or high throughput