Overview

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves:As Facilities Manager, you'll serve as the single point of contact responsible for integrated facilities management in critical environments, working closely with the Regional Manager and Corporate Real Estate team to deliver exceptional facility management services. You'll coordinate tenant requirements, manage service delivery, and ensure satisfaction while supporting the implementation of strategic short and long-term projects. This role requires you to develop and implement innovative programs, processes, and procedures that optimize operational efficiency, reduce costs, and maintain the highest standards of performance in mission-critical facilities. At JLL, we are collectively shaping a brighter way, and you'll play a vital role in managing complex budgets, overseeing vendor performance, ensuring regulatory compliance, and maintaining seamless operations in secure, critical environments where reliability and excellence are paramount. What your day-to-day will look like:Lead implementation of strategic short and long-term facility projects while ensuring uninterrupted day-to-day operations, communications, and critical infrastructure performance in secure environmentsDevelop and implement innovative operational programs, processes, and procedures that reduce costs, increase productivity, and enhance reliability across critical systemsManage capital and expense budgets through close client collaboration, financial analysis, and monthly/quarterly variance reporting to ensure fiscal responsibility and transparencyOversee comprehensive monthly, quarterly, and annual reporting while preparing tenant financial reports including billing reconciliation, credits, and operating expense statementsDirect and supervise vendor performance and contractor activities during standard operations and critical after-hours periods including nights and weekends to maintain 24/7 operational readinessDevelop and execute annual management plans that align facility operations with client objectives while maintaining compliance with security protocols and critical environment standards Required qualifications:6+ years of facilities management experience in corporate environments, critical facilities, or third-party service provider roles with proven success in complex operationsDemonstrated expertise managing critical environments such as data centers, laboratories, secure facilities, or mission-critical operations requiring high reliability and uptimeStrong organizational and leadership capabilities within matrixed organizations including oversight of technical staff, administrative teams, and vendor partnersExcellent communication and presentation skills with ability to interface effectively with executive stakeholders and secure environment personnelAdvanced proficiency in MS Office, MS SharePoint, and CMMS/Work Order systems with strong financial acumen for budget management and reporting Preferred qualifications:Bachelor's Degree in Engineering, Facilities Management, or related technical disciplineExperience managing multiple facilities simultaneously with varied critical functions and operational requirementsComprehensive knowledge of building systems, critical infrastructure, telecommunications, security systems, and emergency preparedness protocolsProfessional certifications such as CFM (Certified Facility Manager), FMP (Facility Management Professional), or PMP (Pr