Overview

POSITION TITLE: External Relations Coordinator LOCATION: Louisville, KY STATUS: Full - Time, Salaried, Exempt PROGRAM: Administration and External Relations REPORTS TO: Associate Director of Communications and Marketing INTRODUCTION: Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements. BENEFITS: Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following: Health and Wellness Employee Assistance Plans (EAP) Health and Wellness Program Medical Coverage Dental Coverage Vision Coverage Flexible Spending Account Health Spending Account Short Term Disability MetLife Legal Plans Financial Wellbeing Competitive Compensation Packages Life Insurance (company paid) 403b retirement plan with company fund matching Employee discounts Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness) All company paid benefits and paid time off effective day one Work Culture Commitment Committee Justice Committee Integrity Committee Compassion Committee Retention Committee Training & Development VOA LEAD Program- Leadership Development Program VOA University - Staff Development VOA Academy - Clinical Training and Development JOB SUMMARY: The External Relations Coordinator supports Volunteers of America Mid-States' mission by managing and supporting multiple projects and deliverables for the organization's external relations efforts. This role collaborates closely with Business Development, Fund Development, Communications, and Community Engagement teams to advance the organization's philanthropic, marketing, and community outreach goals. This role owns day-to-day coordination across social media, donor relations and outreach, Raiser's Edge, board and committee support, department meetings and events. The coordinator anticipates needs, builds practical systems, follows through on details and takes initiative to resolve routine issues so the department can focus on advancing Volunteers of America Mid-States' mission. The ideal candidate is a highly organized self-starter who can turn broad direction into a clear plan, manage competing deadlines and communicate progress. QUALIFICATIONS: We prefer candidates with a Bachelor's degree in a related field or at least 2-4 years of experience in an office administrative role, demonstrating a strong track record in customer service. The ideal candidate should excel in planning, organizing, and managing resources to achieve specific goals within set timeframes. A proven ability to work collaboratively with a diverse range of internal and external stakeholders is essential. High-level proficiency in Microsoft Office is required, and experience with social media and content creation is highly valued. Familiarity with Canva and experience with the Adobe Suite is considered a plus RESPONSIBILITIES: Coordination and execution of department responsibilities Coordinate fund development activities including program tours and other fund development events. Represent Volunteers of America at donor events, as needed. Assist in integrating multi-yea