Description: The Gund Company has an immediate opening for a full-time Experienced Customer Service Representative to join our team!Shift: First ShiftHourly Wage: Based on ExperienceAbout The Gund CompanyThe Gund Company, a leader in engineered material solutions, specializes in customized electrical insulation products. With 12 global facilities, we pride ourselves on delivering high-quality products and excellent customer service. We are currently seeking a Experienced Customer Service Representative Coordinator to join our team.Job Summary Customer Service RepresentativeAs a Customer Service Representative Coordinator, you are responsible for managing the full order fulfillment process to ensure complete customer satisfaction. This includes processing orders, handling customer inquiries, and working with internal teams to meet customer needs. As a CSR Order Fulfillment Coordinator, this role requires strong communication skills, attention to detail, and the ability to work independently with minimal supervision.Key Responsibilities Customer Service RepresentativeImplement and manage the Order Fulfillment Process with precision and efficiency in an extremely responsive manner for the customer.Navigate through ERP-CRM software and database systems to enter quotes and customer orders as well as maintain and update software with customer notations (SSC-Sales, Service, Calls).Accurately respond to customer inquiries and quote requests in an expeditious and complete manner. Build relationships with TGC's customer base to fully understand the customer's requirements, communicate them to our production and sales team.Manage customer inventory requirements through use of Purchase Requisition Process. Requirements: Requires high school graduate reading, communication, math and problem-solving skills with 2+ years' experience.College degree in business or equivalent experience with formal training, preferred.Flexibility to work overtime and adjust to emergency production needs.Other duties as assigned.Preferred:Previous experience in a manufacturing environment.Familiarity with reading and interpreting technical drawings.Proficiency with Windows based software including Microsoft Office ApplicationsWork Environment Customer Service RepresentativeThis role is primarily performed in an office-based settingOccasional work on the manufacturing floor may be required, with proper PPE provided and requiredThe position may involve repetitive tasks, including sitting, standing, walking, using hands and fingers, as well as talking and hearing. BenefitsPaid Time Off (PTO) and Paid HolidaysComprehensive benefits package (Health, Dental, Vision, Life, Disability).401(k) plan with a 50% employer match. Employee Stock Ownership Plan (ESOP).Ongoing training and development programs.Join a company that values your contribution and invests in your future. Apply today to start your career with The Gund Company!Reasonable accommodation(s) for may be made to enable individuals with disabilities to perform the essential functions of the position of Customer Service Representative.EEO Statement:?It is the policy of The Gund Company to recruit, hire, train, and promote employees without discrimination. PId8b2b8ca5-
Not specified in the original listing.
Not specified in the original listing.
The Gund Company is a global leader in engineered material solutions, serving various markets such as power generation and industrial sectors. Founded in 1951, the company operates 16 facilities worldwide and emphasizes high-quality products and exce... Read More