Overview

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Event Planner - JLL What this job involves: The Event Planner is a key member of JLL's Experience Services team, dedicated to creating exceptional client experiences through meticulous event planning and execution. This role plans and executes internal and external events, coordinating all event details including décor, entertainment, location, invitee lists, equipment, and promotional materials. As the primary point of contact for clients, you will manage the end-to-end event lifecycle - from initial consultation and space planning to day-of coordination and post-event analysis - ensuring seamless coordination with onsite teams and vendors while maintaining proactive communication and delivering high-touch, hospitality-focused service. What your day-to-day will look like: Execute simple and full meetings and events from start to finish Consult with clients to determine event needs including space requirements, physical set-up, minor AV, and event support Serve as primary point of contact for clients; respond to all requests in accordance with established Service Level Agreements Manage end-to-end planning in partnership with Culinary team to ensure event success; work with Internal Business Partners (IBP) to confirm attendee count, dietary restrictions, timeline, and other event specifications Manage end-to-end ticket lifecycle with Internal Business Partners, including communications, triage, and resolution Triage incoming event requests by evaluating completeness, accuracy, space availability, and resource alignment Log all appropriate service tickets with culinary, janitorial, HVAC, MAC, guest services, and other operational teams Coordinate Certificate of Insurance (COI) administrative support including requesting, collecting, submitting, and tracking documentation Provide minor audio-visual support including basic microphone setup, sound activation, and plug-and-play computer connections Day-of event coordination: oversee floor moves and janitorial setup; greet guests in lobby and provide wayfinding to elevator and event floor; manage coat check, floor temperature, lighting, and general operations Ensure at least one team member stays throughout duration of the program for guest support, troubleshooting operations, and escalating to appropriate teams Conduct event close-out with IBP, collect feedback, and manage invoicing when hiring external bar vendors or other third-party services Required Qualifications: Bachelor's degree or equivalent proven experience in event planning or organizing 5+ years of experience in event planning, project management, hospitality, or related field Proven experience as an event planner or organizer Flexible scheduling for early morning and evening event support; weekend support as event schedules require Excellent time management and verbal/written communication skills with the ability to communicate professionally Ability to multi-task in a fast-paced environment Exceptional customer service skills with a passion for hospitality Preferred Qualifications: Proficiency in Google Workspace and Slack Experience with ticketing systems such as Corrigo, Google Calendar, and Social Tables Ability to work with clients at all levels of an organization, including C-suite Proven leadership skills with the ability to manage multiple priorities and deliver results Track record of initiative, integrity, and good judgment Highly collaborative with stron