Overview

Estate Wine Guide (Part-Time)Justin Vineyards & Winery is more than a beautiful place to drink exceptional wine. It's a unique viticultural microclimate. It's a one-MICHELIN-starred restaurant. It's a Forbes 5-Star and Five Diamonds by AAA hospitality experience. It's world-class accommodations at the JUST INN. It's tasting rooms at the vineyard and in downtown Paso Robles. And it's the perfect place to take your hospitality career to new heights.Are you passionate about the wine industry and enjoy providing top-tier customer service?We are seeking a new Part-Time Wine Guide to join the team. In this role, you will ensure each guest is greeted and seated for their desired tasting experience. You will pour and explain our wine and unique history in the region, serve and support in the dining room, and work closely with our chef team to create an amazing experience for all visitors.This is a part-time position based at the Justin Estate (11680 Chimney Rock Road, Paso Robles, CA 93446). The normal work shift is Friday - Sunday, 9:30 AM - 5:00 PM. We are seeking an individual who is willing to work flexible hours, including weekends and holidays.Job DescriptionCreate and execute engaging, educational, and memorable guest experiencesSupport all daily activities related to Tasting Room operations, including general stocking and cleaning, tours, weekend lounge execution, outreach, and cooperation with all departmentsAssist in achieving financial goals, including:Tasting Room and Wine Society Lounge wine salesTasting Room merchandise and food salesTour program signupsWine Society signup goalsGive tours as neededPerform monitoring and stocking duties as assignedBe timely and punctual with regard to scheduling requirements and be prepared to assist other departments as neededEnsure the tasting room is tidy at all times (e.g., refolding t-shirts as necessary)Assist in developing a list of 50,000 nonWine Society members for marketing by contributing innovative ideas to gather email addressesMaintain clean and tidy work areas, including:Tasting Room: All bar areas must be clear of unnecessary POS materials, flyers, etc.Tasting Room Office: The shared desk area must be clear and available for employees to use as neededGarage: Keep clean and free of unnecessary items; ensure all back stock of shopping bags, merchandise, POS materials, etc. is organized and easy for staff to findWarehouse: Organize wine pallets regularly. Coordinate with a forklift-certified employee and the inventory controller to ensure inventory is accessible, neat, and orderlyResolve guest concerns and complaints using good judgment and tact; escalate issues to management when necessaryStay informed on all new Justin releases, including library wines, viticulture, and winemaking techniquesAttend all Tasting Room Manager (TRM) weekly and monthly meetingsQualificationsMinimum 2 years of experience in a restaurant, tasting room, or wine service environment requiredStrong preference for candidates with serving, waitstaff, table management, or wine guide experienceMust possess a passion for the wine industryProven ability to work successfully in a team-oriented environmentProfessional appearance and demeanorAbility to work quickly in a high-paced, physically and mentally demanding environmentExcellent communication skills with the ability to interact professionally with guests and team members at all levelsStrong work ethic, willingness to learn, and attention to detail are essentialMust be able to communicate verbally and in writing in EnglishMust be able to perform basic calculations such as adding, subtracting, and dividingAbility to carry out detailed written or oral instructionsAbility to identify and resolve problems in a timely mannerMust complete the Justin Vineyards & Winery education program upon hireHigh School Diploma or GED requiredPay Range: $16.90 - $17.50 plus tips. Final compensation is dependent upon skills and experience.Additional InformationVacation & Sick