Overview

Description: Location: On-site Type: Full-Time Who we are: FloraCraft Corporation is a family-owned, Michigan-based company and the world's leading manufacturer of foam products for the craft and floral industries. For over 75 years we have been dedicated to making it easy for creators everywhere through our innovative and high-quality products. At FloraCraft, we pride ourselves on our commitment to excellence, diversity, and sustainability. Our team is the heartbeat of our organization, driving innovation and providing exceptional products to our customers. We believe in giving back to our community by supporting the arts, education, sports, and other initiatives that make Ludington a wonderful place to live and work. Our mission is to honor our heritage by delivering superior products and services, fostering a fun and inclusive workplace, and contributing positively to our community. Join us at FloraCraft, where creativity and innovation come to life! What you'll do: The ERP Systems Lead is the primary owner and subject-matter expert for the company's Plex ERP. This role administers, configures, and continuously improves the ERP environment across manufacturing, supply chain, quality, and finance functions; leads ERP-related projects and integrations; and serves as the escalation point between business users, IT, and external vendors. The ideal candidate combines hands-on Plex expertise with strong business-process knowledge in a manufacturing environment and a service-oriented approach to supporting end users. ERP Administration & Support Serve as system administrator and primary subject-matter expert for the Plex ERP, including security roles, user access, screen/module configuration, and environment settings Provide Tier 2/3 support for ERP issues escalated from the help desk and business super-users; troubleshoot to root cause and drive resolution with Plex support when needed Manage ERP master data standards and integrity (items, BOMs, routings, customers, suppliers, pricing) Design, create, and modify business workflows within Plex ERP to improve operational efficiency Manage the application change control process: proper documentation, testing, and approval of system modifications before release Support period-end and year-end processes, including annual catalog and pricing uploads, in partnership with supply chain and finance EDI & Integrations Maintain working knowledge of the company's EDI environment and transaction flows (orders, acknowledgments, ASNs, invoices) and how they move through Plex ERP Configure and maintain EDI communications, connections, and security certificates, with support from the company's EDI consulting partner Develop and support EDI document mappings based on customer and supplier specifications, leveraging the consulting partner for complex mapping work Troubleshoot EDI transaction issues and support users with document retransmissions and error resolution; escalate complex issues to the consulting partner and manage them through resolution Manage the third-party EDI consulting/managed-services partner relationship: set priorities, review performance, approve work, and hold the partner accountable to service levels Coordinate testing of new EDI transactions and trading-partner setups with customers, suppliers, the consulting partner, and internal stakeholders; gather and document business requirements for new EDI integrations, documents, and forms Support integrations between Plex ERP and connected systems (planning/forecasting tools, data warehouse pipelines, shipping and labeling systems), partnering with data engineering on data feeds out of Plex Plex UX Migration & Internal Enablement Help drive the migration from Plex Classic to the Plex UX interface to completion: assess remaining Classic screens and processes, plan the transition by function, and coordinate testing and cutover with the business Build internal Plex knowledge across the organization through training, documentation, an