Overview

General Notes The Epic Application Analyst supports the implementation, maintenance, and optimization of Epic software applications across clinical and operational environments. This role partners with clinical, operational, and technical stakeholders to support system optimization, workflow improvements, application stability, and high-quality patient care. Important Employment Information This position is not eligible for employer-sponsored work authorization. Applicants requiring current or future visa sponsorship are not eligible for employment in this position. Purpose The Epic Application Analyst supports the implementation, maintenance, and optimization of Epic software applications. This role collaborates with clinical and operational teams to analyze workflows, design system solutions, and ensure reliable application performance while supporting organizational initiatives, operational excellence, and high-quality patient care. Responsibilities Application Implementation and Support Analyze clinical, business, and technical processes to develop effective system solutions Configure, build, implement, maintain, and optimize Epic applications supporting clinical and operational workflows Manage application implementations, upgrades, and enhancement projects Provide technical and application support to clinical users, operational staff, and Information Technology teams Workflow Analysis and Optimization Conduct workflow analysis to identify opportunities for operational improvement Design and implement application solutions that support departmental and organizational needs Collaborate with operational stakeholders to prioritize application enhancements Recommend workflow improvements that increase efficiency, user satisfaction, and system utilization System Maintenance and Troubleshooting Maintain and support installed Epic application software Perform debugging, testing, implementation, and maintenance of software modules Troubleshoot application issues and coordinate timely resolution Ensure all application changes comply with established change management procedures Documentation and Training Create and maintain documentation for assigned Epic applications Develop, coordinate, and execute testing plans for supported applications Partner with IT educators to update training plans, educational materials, and technical documentation Maintain accurate documentation supporting application maintenance and optimization Customer and Vendor Liaison Serve as liaison between Information Technology, vendors, clinical users, and operational stakeholders Participate in production support activities during implementations and upgrades Provide project management support as required Maintain productive relationships with vendors and business partners to support application performance and issue resolution Marginal or Periodic Functions Mentor junior analysts and provide guidance as assigned Participate in an on-call rotation supporting enterprise clinical applications Travel occasionally to support users, implementations, training, and organizational initiatives Perform related duties as assigned Knowledge, Skills, and Abilities Technical Expertise Analyze, configure, and modify Epic software applications Diagnose and resolve complex application issues Design effective technical solutions while maintaining system integrity Apply healthcare IT principles and Epic application support best practices Project Management Manage application upgrades and assigned projects Develop project timelines and coordinate technical resources Monitor progress and ensure project milestones are achieved Balance multiple priorities while meeting organizational deadlines Workflow Analysis Analyze clinical and operational workflows Identify opportunities for workflow optimization and system improvements Collaborate with providers, operational leaders, and Information Technology teams to implement effective solutions Support continuous optimization of Epic app