Overview

CAREER OPPORTUNITY OFFERING: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement This position pays between $92,400 - $159,450 based on experience Must have a current Epic Certification within a Revenue Cycle focused module In general, this Epic-certified position will be responsible for the following:Developing and implementing long-term best practice Epic strategy across both operations and ITEnsuring all parties involved understand the significance and impact of upcoming changes Assisting in educating operational leadership in process improvement and Epic best practicesResponsible for helping to implement policiesWork with Revenue Cycle leaders on reporting, work queue strategy and workflow designHelp to increase revenue through standardizing workflows and process improvementServe as the lead for Epic issues identified and new change requestsProduces and reviews decision documents, SBARDs, other documents needed to support build workRuns client meetings and monitors client happinessAs part of the team this position will have responsibility for some or all the following specific areas:Denial reductionDNFB/CFB reductionLate charge reductionRegistration accuracyScheduling accuracyAuthorization captureCoding accuracyOverall productivity improvementPerformance Monitoring/Improvement/Innovation:Works collaboratively with revenue cycle leadership and Epic IT leadership to develop best practice processes and Epic functionalityDevelops, with participation of revenue cycle leadership and IT, project plans and timelines for large performance improvement projectsDevelops weekly/monthly status reports of projects and ensures agreed upon timelines are metAdvises operational leaders on Epic best practices and adheres to system guidelinesMonitors Key Performance Indicators and makes recommendations on Epic workflows or enhancements that provide the greatest impact and improvementMaintains deep understanding of Epic functionality and maintains all certifications and new release updatesPerforms account level reviews and audits to ensure optimal system performanceProduces high-quality materials for internal and external useSystem Build and Support: Performs system build as determined by IT change control processParticipates in Integrated and User Acceptance Testing as dictated by IT change controlSupports the IT team by logging tickets, keeping up with status of tickets, ensuring timely response and turnaround of tickets, and escalating tickets as necessaryEducation: Responsible for assisting the education department in the development of training materials, curriculum and tip sheets related to EpicPerforms direct observations in operational areas to ensure Epic best practice workflows are being adhered to and makes note of any areas of educational opportunitySupports revenue cycle leadership in any Epic certification processes and serves as a subject matter expert in Epic system functionalityStrives to educate revenue cycle leadership in practical Epic system knowledge to build expertise in operationsNew Business Support:Participates in assessments to identify opportunities for client improvementSupports sales team in advising new clients and answering inquiries about system functionalityDevelops materials to support sales, including marketing materialsIdentifies new opportunities for client engagementsWhat Will Make You Successful:Strong implementation backgroundWorking knowledge with other revenue cycle focused Epic applicationsWorking understanding of interface and interface messages 4 year/ Bachelors Degree preferred or equivalent experienceMust have Epic Administrator Certification in a Revenue Cycle focused module3+ years of Epic build experience in Epic revenue cycle functions (billing and patient access areas preferred)While we do not expect this position to be 100% travel, we do expect that the specialist will need to travel periodically. For this reason, the specialist should be avai