Job Title: Entry-Level Management - Customer Service Location: Clive, IA Job Type: Full-Time In-Office Client-Facing Job Overview MCL Talent Partners is hiring for a local agency in the Des Moines metro area. The client is hiring energetic, coachable people for an entry-level management role focused on customer experience, client relationships, and team coordination. No experience is required. We provide on-site training so you can start with confidence. This is a ground-level role with a clear path into leadership. Management seats are filled from within. If you like helping people, work well on the phone and in person, and want a flexible, growth-focused role with competitive pay, this is built for that. Responsibilities Help customers with friendly, professional support by phone and in person Identify client needs and recommend suitable products or benefits Handle inquiries quickly and keep satisfaction high through clear communication and problem-solving Check in with current and past clients to protect relationships Keep accurate records of customer interactions, sales activity, and client information in Microsoft Office Use strong phone etiquette and active listening to build rapport Work with the team to hit shared goals and improve service quality Requirements No prior customer support, call center, or client-service experience required - training is provided Strong verbal and written communication Comfortable with Microsoft Office (Word, Excel) and basic computer work Data entry, organization, and cash-handling experience is a plus Able to handle inbound and outbound calls with professionalism Solid typing skills and professional etiquette What You'll Get On-site training and hands-on coaching A clear pathway into leadership and management Flexible schedule A team that invests in your development and celebrates wins Compensation: Performance-based with uncapped earning potential + performance bonuses Target First-Year Range: $47,000 - $96,000+. D epending on individual execution and production. Recruiter Notice : MCL Talent Partners is an independent, third-party recruiting firm executing a specialized search for our client. This role is not an internal position with the recruiting firm. Next Step: Apply today to schedule a confidential detailed overview of the opportunity and role with the local leadership team.
Not specified in the original listing.
Not specified in the original listing.
