Role name: Engineering Specialist VeevaWork Location: Cincinnati, OH (Onsite)Start date: Immediate availability.Job Type: ContractInterview: Phone/Video.We are looking for an experienced Veeva Application Support Engineer to manage and support Veeva platform applications (Quality, RIM, Clinical, Vault, etc.) deployed across multiple global manufacturing plants and business units.This role will ensure high system availability, regulatory compliance, and seamless user experience, while driving continuous improvement and supporting global operations.Key ResponsibilitiesApplication Support & OperationsProvide L2/L3 support for Veeva Applications across global sites (24x5 / follow-the-sun model as required)Troubleshoot and resolve incidents, service requests, and problem tickets within SLA timelinesPerform root cause analysis (RCA) and drive preventive actionsMonitor system health, performance, and data integrityPlatform Management (Veeva Vault / Suite)Support core Veeva modules such as:Veeva Vault Quality (QMS, Deviations, CAPA, Change Control)Veeva Vault RIM / RegulatoryVeeva Clinical / Safety (if applicable)Manage User access & security (roles, permissions)Manage Workflows and lifecycle configurationsManage Document and data managementEnhancements & ConfigurationConfigure and enhance:Workflows, forms, and business rulesObject configurations and metadataReports and dashboardsSupport release management (monthly Veeva releases) and impact assessmentsValidate changes through sandbox testing and promotion to productionIntegration & Data ManagementSupport integrations with:ERP systems (SAP)MES / Manufacturing systemsLIMS (LabVantage, etc.)External regulatory systemsHandle API integrations, data migrations, and interface monitoringEnsure data consistency and integrity across systemsCompliance & ValidationEnsure compliance with:GxP, GMP, FDA regulations21 CFR Part 11 / Annex 11Support CSV (Computer System Validation) activities:IQ/OQ/PQ documentationAudit readiness and inspectionsMaintain audit trails and documentation standardsRelease & Change ManagementCoordinate Veeva quarterly/monthly releases:Impact assessmentRegression testingDeployment coordinationParticipate in CAB (Change Advisory Board) reviewsMaintain change control documentationStakeholder & Vendor ManagementCollaborate with:Global Quality, IT, and Manufacturing teamsSite SMEs across 100+ plantsExternal vendors (Veeva support)Drive business requirement gathering and solution designProvide user training and knowledge transferContinuous ImprovementIdentify opportunities for:Process standardization across plantsWorkflow automationSystem performance optimizationDevelop and maintain KB articles, SOPs, and user guides
Not specified in the original listing.
Not specified in the original listing.
