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Engagement Center Rep/Scheduler

Date Posted: Jun 23, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Altmunster, Indiana, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 21, 2026
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Job Description

Overview

Powers Health is seeking a full-time Engagement Center Rep/Scheduler in Munster, Indiana. This role involves answering incoming calls from patients, conducting outbound calls to schedule medical appointments, and ensuring accurate patient information is collected for the pre-registration process while delivering exceptional customer service.

Key responsibilities

  • Answer incoming calls from patients and conduct outbound calls to schedule appointments for tests or procedures
  • Refer advanced scheduling requests to the Engagement Center Coordinator
  • Collect accurate patient information to facilitate the pre-registration process
  • Ensure quality and performance standards in customer service
  • Work in a fast-paced environment while maintaining productivity and quality goals

Required skills

  • High School diploma or GED
  • Medical or business office education or training preferred
  • 1+ years of experience in a medical terminology or call center environment
  • Knowledge of health insurance, managed care preferred
  • Strong customer service skills and professional telephone etiquette
  • Active listening skills and empathy
  • Working knowledge of computers and ability to navigate automated systems
  • Strong keyboarding skills
  • Ability to maintain confidentiality of sensitive information
  • Bilingual Spanish preferred

What the company offers

  • Competitive wage and benefits package
  • Medical, dental, and vision coverage
  • Wellness program, including free screenings
  • Healthcare and Dependent Care Spending Accounts (HSA)
  • Retirement savings plan
  • Life insurance
  • Disability income protection
  • Employee Assistance Program (EAP)
  • Fitness center discount program
  • Tuition assistance and career development
  • Paid Time Off (PTO)
  • Reward and recognition programs

Skills Required

Company Overview

Powers Health
Altmunster, Indiana, United States of America
2 Current Jobs Openings

Powers Health is dedicated to providing exceptional healthcare services and support. The company focuses on both patient care and employee development, promoting a work environment conducive to growth and career advancement. Read More

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