Overview

Employment type: Full-time Exempt Hours: 7:00am-4:00pm Monday - Friday (hours may vary) and after-hours as needed Benefits: Excellent benefits package including: Health, Vision, Dental insurance Retirement plan with company match Paid time-off Paid holidays The Emergency Services Project Manager is responsible for responding to and managing emergency mitigation projects, both residential and commercial, resulting in property damage caused by water, fire, smoke, wind, and other natural disasters. This position requires the ability to simultaneously manage multiple emergency mitigation projects at various stages of mitigation and dry-out. It requires job site visits, customer interactions, scheduling crews and is responsibility for overseeing water extraction, demo/clean-up, board-up, structural dry-out and jobsite safety. The ideal candidate will have prior experience in the mitigation/restoration industry. Just as important is demonstrating superior customer service skills, the ability to manage crews in a positive manner as well as provide timely communication, maintain current job status notes digitally and obtain all required job specific documentation and payments. In addition, have a positive attitude, demonstrated leadership skills, and be organized, motivated, detail oriented, customer focused and a problem solver. The position requires working a fter hours/on-call beyond your normal workday. This may mean nights, weekends and/or holidays . As well as occasional overnight travel to assist with storm related emergency mitigation operations. Overall Responsibilities: Professionally represent the company's Purpose and Core Values Assess damages as needed to create professional, well organized, thorough estimates within designated time frames using Xactimate. Adhere to company SOP's, including accurate job costing, homeowner communications and job notations in DASH. Provide timely communications with customers, insurance adjusters and agents. Organize and manage multiple emergency service mitigation projects simultaneously. Create invoices for completed jobs and submit per company invoicing protocol. Maintain acceptable sales levels and profit margins. Responsible for managing crews, overseeing quality and ensuring excellent customer service. Generate daily Work Orders; assign jobs and coordinate crews. Assure all team members are working according to industry standards and protocols. Make sure the job site is broom clean, safe, and secure at all times. Be available for on-call emergency services and after-hours work on a rotational basis. Physical Demands: Medium Work - Exerting up to 50lbs of force occasionally and/or up to 30 pounds of force frequently or up to 10lbs of force constantly to lift, carry, push, pull, or otherwise move objects, including the human body. In addition: Standing - For sustained periods of time Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Climbing - Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Balancing - Maintaining body equilibrium to prevent falling. Stooping - Bending body downward and forward by bending spine at the waist. Kneeling - Bending legs at knee to come to a rest on knee or knees. Crouching - Bending body downward and forward by bending leg and spine. Crawling - Moving about on hands and knees or hands and feet. Fine Manipulation - Picking, pinching, typing or otherwise working, primarily with fingers rather than the whole hand as in handling. Repetitive Motion - Substantial movements (motions) of the wrists, hands, and/or fingers. Grasping - Applying pressure to an object with the fingers and palm. Talking - Expressing or exchanging ideas by means of the spoken word to others accurately and quickly when necessary. Hearing - Receiving detailed information through oral communication at normal speaking levels with or without cor