Overview

Travel: 5-10% domestic travel required per year Telecommuting: Telecommuting is an option. Responsibilities: 1. Maintain accountability for the CRM practice P&L to the Gross Margin level, including all revenue and personnel-related expenses; collaborate with the COO and CFO to deliver accurate results and rolling forecasts; 2. Support the budgeting and forecasting cycle by providing detailed inputs, variance-to-actuals analysis, and actionable recommendations to executive leadership; 3. Lead, develop, and inspire a team of consultants, architects, and delivery professionals within the CRM practice; oversee hiring, performance management, and career development; 4. Own resource planning for the practice, including capacity planning, skill development prioritization, contractual resource selection, and reporting structures; 5. Ensure quality and consistency across all client engagements within the CRM practice; serve as escalation point for complex delivery issues and drive continuous improvement in delivery methodologies; 6. Build and maintain executive-level client relationships; provide domain expertise and credibility on strategic sales opportunities; 7. Provide strategic input into the companys go-to-market strategies and messaging as it relates to CRM practice capabilities, partnerships, and services; 8. Develop repeatable and packaged IP, service offerings, and pricing frameworks specific to the CRM practice or in collaboration with other practices and partners; 9. Champion the adoption of AI tools, workflows, and automation methods to increase practice efficiency, effectiveness, and margin; measure impact on productivity; and 10. Partner cross-functionally with Finance, Operations, and other practice leaders to gather data, understand business drivers, and achieve shared business objectives. Requirements & Qualifications: Employer requires candidate to have a Bachelor's degree in Computer Science, Information Technology, Business Administration, Engineering, or a closely related field and seven (7) years of progressively more responsible work experience in a management role in technology services delivery within the professional services or technology consulting industry. Candidate must also have the following: 1. Demonstrated ability in a leadership role with practice management responsibilities, including P&L accountability, resource planning, and team development gained through five (5) years of work experience; 2. Demonstrated knowledge of P&L structures, financial management levers, and margin optimization within a professional services context gained through three (3) years of work experience; 3. Demonstrated ability driving utilization, margin improvement, and revenue growth within a technology practice or business unit gained through five (5) years of work experience; 4. Demonstrated ability developing and executing go-to-market strategies in organic and channel and/or partner-based environments gained through five (5) years of work experience; 5. Demonstrated knowledge of CPQ and CRM platform capabilities and implementation methodologies gained through three (3) years of work experience; and 6. Demonstrated ability building and developing high-performing teams of consultants, architects, and delivery professionals gained through five (5) years of work experience. All years of experience may be gained concurrently. Salary: $248,019 a year Applicants can send resumes to Zaelab LLC at 55 Post Road West, Suite 200, Westport, CT 06880 or email Lydia Woods at (email removed).