Overview

Job Title: Director, Pt Access & Rev Cycl Location: RWJ - Newark Beth Israel Department Name: Patient Access Services Req #: Status: Salaried Shift: Day Pay Range: $133,924.00 - $189,167.00 per year Pay Transparency: The above reflects the anticipated annual salary range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. Job Overview: The Director of Patient Access and Revenue Cycle Services is responsible for the comprehensive leadership, management, and strategic direction of all hospital patient access/revenue cycle operations. This includes oversight of registration teams, pre-registration and insurance authorization functions, and hospital-based revenue cycle budget and goals. The Director ensures that the department meets and exceeds goals and objectives aligned with the organizations mission and strategic plan, focusing on operational efficiency, financial performance, quality management, and customer satisfaction. The Director ensures Patient Access policies are administered across the facility and that all departments are in compliance. Qualifications: Required: HS diploma or GED equivalent Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care. Medical terminology and computer skills. Preferred: Minimum of 5 years in management/leadership role. Bachelors Degree or equivalent experience. Scheduling Requirements: Full-Time, Salaried position- 37.5 hours a week On-site at Newark Beth Israel Medical Center Essential Functions: Provide leadership and direction for the Patient Access and Revenue Cycle departments, ensuring alignment with the organization's mission, vision, and values. Maintains positive relationships with all customers, employee, physician, patient, visitor, and guests. Utilizes a variety of feedback to improve processes and services to meet and exceed customer needs. Uses sound employee relations practices and maintains high levels of visibility and accessibility. Lead change initiatives, interpreting the impact of organizational changes for staff and developing strategies for successful implementation. Ensure departments are completing their charge reconciliation process timely. Collaborate with coding, billing, and clinical teams to reduce claim denials through root cause analysis and process improvement strategies. Implement effective denial management procedures and monitor the financial impact of claim resolutions. Achieve goal of reducing bill hold days below target by leading revenue cycle committee meetings with members of finance, clinical departments, coding, and revenue integrity. Lead initiatives to improve upfront cash collections through efficient collection processes and ensuring estimates are created and presented to patients. Collaborate with corporate revenue cycle team to improve patient communication around billing and financial assistance programs, ensuring a high level of patient satisfaction. Lead efforts for audits related to Medicare Secondary Payer Questionnaire, MSPQ, capture and other hospital-based revenue cycle activities and manage corrective action plans for any identified deficiencies. Utilize data analytics to track key performance indicators, KPIs, such as registration wait times, denial rates, and collection efficiency. Provide monthly and quarterly reporting on revenue cycle performance to senior leadership, offering insights and recommendations for improvement. Serve as the primary point of contact for revenue cycle inquiries within the hospital, ensuring strong working relationships and timely resolutions to claims and payment issues. Coordinate discussions with clinical department leaders and revenue integrity leadership to optimize documentation and coding practices that impact revenue capture when issues are ide