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Director of SAP Customer Enablement (Quote to Cash Process)

Date Posted: Jun 24, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Nashville, Tennessee, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 24, 2026
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Job Description

Overview

A.O. Smith is seeking a Director of SAP Customer Enablement to lead a team focused on quote to cash business processes and the introduction of new digital business processes. This role involves close collaboration with various business units and stakeholders to develop and implement effective solutions that align with the company's go-to market strategy.

Key responsibilities

  • Serve as the technical leader and liaison for quote to cash business processes
  • Conduct regular engagement with sponsors and stakeholders to provide updates and gather requirements
  • Identify opportunities for business process simplification and optimization using Lean and Agile methodologies
  • Lead implementations for successful delivery of internal solutions and manage external vendors
  • Mentor technical team members and integrate technical expertise with business understanding
  • Develop and manage project plans and schedules to track project progress
  • Support the creation of strategic roadmaps aligning with long-term requirements
  • Contribute to cross-functional efforts for ERP systems optimization and operational efficiency

Required skills

  • Bachelor's degree in Computer or IT Sciences
  • 12+ years of experience using IT for optimization and change
  • 5+ years of functional/configuration experience in SAP
  • 7+ years in a leadership role
  • 3+ years of experience with Agile methodology
  • 3 full lifecycle implementations of SAP ECC/S4 in a lead role
  • Strong communication skills and effective in matrix management
  • Understanding of process integration across business areas
  • Technical proficiency in Microsoft Office and SharePoint
  • Experience with Salesforce and Web Portals is preferred

What the company offers

  • Competitive compensation package
  • Comprehensive benefits plans including medical and dental insurance
  • Company-sponsored life insurance
  • Retirement security savings plan
  • Short- and long-term disability programs
  • Tuition assistance

Skills Required

Company Overview

A.O. Smith
Nashville, Tennessee, United States of America
54 Current Jobs Openings

A. O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world's leading manufacturers of residential and commercial water heating equipm... Read More

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