Overview As Director of Security and Risk Services for the Americas, you will lead delivery excellence for Security and Risk engagements across the US and Canada. You'll manage senior technical consultants and business process consultants to drive transformative outcomes and customer value. You'll partner with cross-functional teams to scale AI-powered security and risk initiatives and shape regional strategy. Your work strengthens customer partnerships while expanding the Security and Risk footprint. ResponsibilitiesLead delivery execution for a team of senior technical consultants and business process consultants to deliver strategic security and risk transformationsDrive programmatic rollout of AI-powered security and risk automation with the Acceleration & Modernization teamDevelop and execute a regional business plan for Security and Risk Services across the Americas with focus on market expansion and customer successCollaborate with Product Excellence to establish global standards and responsible introduction of new security productsLead regional sales strategies and manage delivery quality from sales support through hyper-care to ensure customer outcomesMonitor security trends, regulatory changes, and opportunities to grow ServiceNow Security and Risk adoptionFoster executive relationships with CISOs, CROs, CCOs, CIOs, and transformation leadersBuild a high-performance, customer-centric delivery culture and drive continuous improvementEngage with cross-functional teams to ensure seamless implementation and ecosystem growthManage delivery metrics and team performance to improve efficiency and consultant productivityTravel up to 40% as required Key requirements12+ years in Enterprise Security Services, Risk Management Consulting, Customer Success, and Governance Risk & ComplianceProven track record delivering security operations, risk management, and compliance solutions at enterprise scaleExtensive global consulting experience with managed delivery of security and risk solutionsDeep understanding of Security and Risk landscape and ServiceNow platform capabilitiesExperience leading and scaling technical consulting teams in cloud-based/SaaS environmentsProven ability to manage complex customer engagements and strategic transformationsExecutive engagement skills with CISOs, CROs, CCOs, CIOs and other leadersStrong leadership, coaching, and talent development abilitiesExcellent communication and stakeholder management I.e., cross-functional alignment and executive messagingHands-on experience with ServiceNow security and risk solutions (highly desirable)Strong passion for digital transformation and risk-focused value realizationcollaborationcustomer-centricityexecutive communicationServiceNow Security and Risk solutionscloud-based/SaaS securityrisk management frameworks and regulations
Not specified in the original listing.
Not specified in the original listing.
