Overview

Job DescriptionJob DescriptionBenefits:Paid IICRC TrainingVehicle AllowanceCompany Cell PhoneCompany shirtsMedical, Dental and Vision Benefits401(k)401(k) matchingCompetitive salaryOpportunity for advancementPaid time offParental leaveTraining & developmentAre you motivated by a drive to serve others and achieve results? Do you thrive as an independent yet collaborative team player who takes initiative and gets things done? Are you comfortable with a fast-paced work environment where urgency is key? Do you have a keen eye for detail and ensure thoroughness in your work? If so, we welcome you to join our exceptional team!Join the Paul Davis Team! Director of Emergency Services The Director of Emergency Services will be working within our Emergency Services Department. The Director's primary responsibility is to ensure growth and development of the Emergency Services Department's business and staff. $70,000 - $85,000 per year RESPONSIBILITES:Management and delegation of Emergency Services Department staffRecruit, train and coach Emergency Services Department staffSet goals for each team member that can be explained and measured; conduct annual, mid year and 90 day performance reviews with staff Participate in the hiring process Conduct monthly staff meetings Use tools and reporting to budget and margin results Drive response, urgency and safetyPromote morale and engagementRecruit vendors and subcontractors; ensure subcontractor complianceCommunicate and negotiate with insurance carriers Maintain and create good relationship with insurance carriers and vendorsAuditing of customer service complaints Manage and exceed expectations for job profit Ensure production meets the set Gross Profit goals Collection of payment from closed jobsMonitor and address safety issues and practice safety practices including proper PPE Marketing and sales of your company services to current and potential client base, insurance carriers, and industry professionals Collect Accounts ReceivableAttend industry related trainings All other duties as assignedCompetency - Knowledge, Skills and Abilities:Knowledge of Microsoft Office applications (Outlook, Word, Excel)Knowledge of emergency services within the restoration industry Customer Service, Communication and Administrative Skills Coaching and leadership skills Effective meeting and Strategic planning skills Ability to learn and operate our primary operating systems: RMS, Xactimate, Luxor, Sage, Contractor Connection, ADP, SharePoint, and One DriveAbility to create documents and invoicesAbility to answer and communicate with customers over the phone and face to face Ability to work independently Ability to coordinate multiple jobs within the same time frame Ability to oversee a staff of up to twenty employees Stress Management and Composure Maintain a level of confidentiality Required Education and Experience:High School Diploma or GED required 5+ years experience in a Management or Leadership role within the Restoration Industry 3+ years experience within the Emergency Services Department within the Restoration IndustryPreferred Education and Experience: Associate Degree or bachelor's Degree IICRC certifications Restoration ExperiencePhysical RequirementMust be able to stay in a stationary position up to 50% of the time The person in this position needs to frequently move about client's properties to complete estimates and oversee completion of jobs Constantly operates a computer Must be able to communicate and converse with customers and staff over the phone and face to face Occasionally will lift up to 50lbsAbility to safely operate a company vehicle Make an impact now: Paul Davis is proud of our 56-year heritage serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work! WE ARE PAUL DAVI