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Director of Customer Service

Date Posted: Jun 11, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Alsip, Illinois, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 10, 2026
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Job Description

Overview

The Director of Customer Service at Accord Intermediate Holdings Inc. is responsible for leading a team dedicated to delivering exceptional customer service and building long-term relationships. This role involves setting the vision and strategy for customer service operations while ensuring operational efficiency and service excellence.

Key responsibilities

  • Direct and coordinate all customer service programs and order management activities.
  • Define and promote customer service programs to build customer relations and increase sales.
  • Develop proactive service solutions to drive process and capability improvements.
  • Lead the Customer Service team to address issues with urgency and focus on root cause determination.
  • Collaborate with internal departments to execute a smooth order fulfillment process.
  • Support the sales team in communicating service value propositions to customers.
  • Implement continual training efforts to enhance team capabilities.
  • Build, coach, and develop team members by establishing goals and measuring performance.
  • Act as an agent for change and continuous improvement.

Required skills

  • Strong written and verbal communication skills
  • Understanding of change management principles
  • Supply chain knowledge and understanding
  • Progressive customer service experience in manufacturing
  • Problem-solving skills for complex business solutions
  • Strategic planning and leadership skills
  • Project management competency
  • Advanced computer skills including Office365 and ERP (ideally Epicor)
  • Minimum 5 years of managerial experience in customer service or sales

What the company offers

  • Comprehensive medical insurance with three plan options
  • Dental insurance with flexibility in provider choice
  • Vision insurance covering eye exams and eyewear
  • Health Savings Account (HSA) for tax-advantaged medical expenses
  • Flexible Spending Accounts (FSAs) for medical and dependent care expenses
  • Basic life insurance at no cost and supplemental options available
  • Short-term and long-term disability insurance fully paid by the company
  • Commuter benefits for eligible transportation expenses
  • Confidential Employee Assistance Program for emotional health support
  • Paid vacation time increasing with tenure
  • Paid personal time for short-term absences
  • 401(k) retirement plan with company match
  • Paid parental leave for eligible employees

Skills Required

Company Overview

Accord Intermediate Holdings Inc
Alsip, Illinois, United States of America
1 Current Jobs Openings

Accord Intermediate Holdings Inc is committed to delivering exceptional customer service and building long-term relationships with clients. The organization focuses on data-driven insights and operational efficiency to enhance customer satisfaction a... Read More

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