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Director of Communications

Date Posted: Jun 25, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Milwaukee, Wisconsin, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 23, 2026
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Job Description

Overview

Bell Ambulance, a leading Emergency Medical Services (EMS) provider in Milwaukee, is seeking a Director of Communications. This role involves overseeing the operational management and strategic development of their IAED-accredited Communication Center, which handles a high volume of emergency and non-emergency calls. The Director will drive performance improvement, compliance, and staff development within a fast-paced environment.

Key responsibilities

  • Ensure continuous oversight of Communication Center operations, 24/7.
  • Maintain staffing levels with trained personnel for call taking, dispatching, and monitoring.
  • Review and update ambulance dispatch policies to ensure efficient operations.
  • Manage Traumasoft CAD system and other communication tools.
  • Analyze metrics using Microsoft POWER BI and Firstwatch.
  • Establish and maintain a Quality Assurance program for departmental compliance.
  • Provide regular performance reports and feedback.
  • Create a comprehensive training system for communication center personnel.
  • Foster a 'Just Culture' environment that promotes accountability.
  • Participate in the recruitment and interview process for new candidates.

Required skills

  • Prior experience in a high-call-volume Communications Center.
  • Emergency Medical Dispatcher (EMD) Certification.
  • Experience with Traumasoft CAD and related systems.
  • Exceptional organizational, analytical, and crisis management skills.
  • Current EMS licensure (Any Level) preferred.
  • Prior EMS experience with both 911 and private call services preferred.

What the company offers

  • Competitive wage.
  • Comprehensive benefits package including medical, dental, and vision plans.
  • FSA and HSA options.
  • 401(k) plan with 100% match on contributions up to 6% starting on hire date.

Skills Required

Company Overview

Bell Ambulance
Milwaukee, Wisconsin, United States of America
5 Current Jobs Openings

Bell Ambulance is a progressive, client-oriented company devoted to providing high-quality emergency and non-emergency medical services. Established in 1977, it has become the largest ambulance service provider in Wisconsin, operating within the City... Read More

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