Overview

Description: Position OverviewThe 30+ year company supports the petrochemical and manufacturing industry domestically and internationally and is positioned along the Gulf Coast providing training, occupational medicine, and innovative solutions to industry. The Director of Account Management is a strategic commercial leader responsible for guiding and developing the Account Management team to strengthen existing customer relationships, identify new client opportunities, and expand HASC's presence across current and emerging industrial markets. This role requires a proactive, externally focused leader who is energized by building relationships, representing HASC at industry events, introducing HASC's business lines to organizations that may not yet be familiar with its services, and helping position HASC as a trusted partner in safety, training, occupational health, workforce development, and related solutions.Based in Pasadena, Texas, this is an in-office leadership position requiring daily collaboration with executive leadership, business development, operations, marketing, and technical teams. The Director will also travel as needed to support customers, develop new business opportunities, attend industry events, and represent the organization nationwide. The Director serves as a key member of the leadership team, balancing customer retention, business development, sales strategy, and operational execution to achieve company growth objectives.Essential Job ResponsibilitiesLeadership & Team DevelopmentLead, mentor, and develop the Account Management teamEstablish KPIs, performance expectations, and development plansRecruit, coach, and retain high-performing account management professionalsFoster a culture of accountability, collaboration, and customer serviceConduct performance evaluations and succession planningSet clear expectations for proactive outreach, lead generation, relationship-building, and new client development across the Account Management team.Coach the team on consultative sales strategies, market research, customer discovery, and effective follow-up with prospective clients.Build a team culture that is externally focused, growth-minded, accountable, and comfortable representing HASC in professional and industry settings.Use pipeline data, market intelligence, and customer feedback to guide team priorities and business development efforts.Business DevelopmentDevelop and execute strategic business development initiatives to achieve annual revenue and growth objectivesProactively identify, qualify, and pursue new client opportunities within HASC's current industrial markets, including petrochemical, refining, contractor, manufacturing, construction, maritime, and energy-related sectors.Build relationships with prospective customers and key decision-makersLead sales presentations, proposals, contract negotiations, and closing activitiesDevelop account penetration plans to increase market shareActively represent HASC at industry conferences, trade associations, customer events, economic development meetings, and market-specific networking opportunities to build awareness, generate leads, and strengthen HASC's reputation as a trusted business partner.Maintain an active sales pipeline and accurate CRM forecastsAccount ManagementOversee strategic customer accounts to maximize retention and growthDevelop executive-level customer relationshipsLead account planning and executive business reviewsDrive cross-selling and upselling opportunitiesResolve customer issues through cross-functional collaborationTechnical & Operational SupportPartner with operations and technical teams to deliver effective customer solutionsCoordinate internal technical resources to meet customer needsSupport complex solution development and continuous improvementStrategic Planning & Financial PerformanceDevelop annual business plans and revenue growth strategiesAnalyze market trends and financial performancePrepare executive reports, forecasts, a