Overview

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Director of Fraud Strategy for Online Payments, you will lead analytical teams to design, build, and implement robust fraud mitigation strategies across our Zelle, wire transfer, bill pay, and web payment channels. In this role, you will leverage advanced analytics to identify emerging threats, ensuring all fraud data is effectively integrated and optimized within our Snowflake silver layer. You will play a critical role in strengthening our defense posture by utilizing SAS and SQL to derive actionable insights and translating those strategies into comprehensive rules within the Actimize platform. The ideal candidate will combine deep technical proficiency with a proactive, risk-based mindset to safeguard our payment ecosystem. Relocation assistance is not available for this position. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week. What you'll do: Develops and implements policies, processes, and procedures for fraud initiatives that align with the company's overall fraud strategy, business objectives, and risk appetite. Leads a team within a single vertical (or area of focus) that is responsible for executing the fraud strategic plan that will result in both the short and long-term growth of the business. Develops and monitors progress of strategic plan for opportunities and adjusts to rapid changes in the environment. People Manager who leads and collaborates with team and other analytical leaders in a defined strategic area of focus within Financial Crimes to develop a comprehensive, actionable, strategic plan for self and direct reports. Monitors industry trends and emerging fraud risks, adapting the strategy accordingly to maintain a proactive stance. Effectively communicates and implements business strategy and aligns with the company's overall goals. Proactively anticipates and recognizes fraud trends and opportunities, develops solid solutions, and utilizes sound judgment to make viable operational business recommendations and decisions. Works within the construct of fraud case management and detection systems to ensure seamless execution of alert generation. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 8 years of experience in financial crimes participating in stakeholder consultation, needs assessment, requirement translation and prescription of technology solutions. 3 years of direct team lead or management experience. Expert experience developing and implementing policies, processes, and procedures for fraud initiatives that drive overall fraud strategy and analytic capabilities. Comprehensive understanding of the end-to-end process of gathering business requirements and applying business rules to recommend technology solutions. Knowledge of data analysis tools, data visualization, develop