One million success stories. Start yours today.

Director, Client Service

Date Posted: Oct 07, 2026
Yearly: USD - USD

Job Detail

  • location_on
    Location Jersey City, New Jersey, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jan 08, 2027

Job Description

Overview

Overview Director to lead end-to-end research design and delivery for media effectiveness engagements. You will translate client goals into rigorous research frameworks, synthesize data into clear narratives, and guide senior stakeholders on measurement strategy. The role blends market research expertise with cross-platform media measurement to shape media strategy and learning agendas. You will mentor teams, set research quality standards, and collaborate across product, data science, and operations. This is a chance to influence brand decisions at scale within a leading data and insights company. Compensation / BenefitsMedical plansHealth Savings Account/FSAsDental and VisionWellness Program401k with matchUnlimited PTO ResponsibilitiesLead end-to-end research design and delivery for complex media effectiveness studies, including methodology selection, survey design, and analytical approachTranslate client business objectives into rigorous, insight-driven research frameworks that inform media strategy and decision-makingSynthesize complex data into clear, compelling narratives that explain performance drivers and deliver actionable recommendationsServe as a trusted advisor to senior client stakeholders, guiding measurement strategy and campaign learning agendasApply deep expertise in cross-platform media measurement (brand lift, attribution, audience insights across digital, CTV, and linear)Oversee quality, rigor, and consistency across all research outputs, establishing best practices and elevating team standardsMentor and develop team members, strengthening research, analytical, and storytelling capabilities across levelsPartner cross-functionally (e.g., product, data science, operations) to deliver integrated, high-quality solutionsSupport account growth by identifying new research opportunities and contributing to proposals and client development Key requirements8-12+ years of hands on experience in market research/insightsStrong expertise in quantitative research methods, including survey design, questionnaire development, and analytical interpretationDirect experience in media and advertising effectiveness measurement, including brand lift, cross-platform, and/or audience insightsProven ability to translate complex data into clear, insight-driven recommendations for senior stakeholdersStrong client leadership skills, with experience managing relationships, influencing decisions, and navigating complex engagementsTrack record of mentoring and developing teams, elevating research rigor and consultative capabilitiesExcellent communication and storytelling skills, with the ability to present complex findings in a clear and compelling wayHighly organized with strong prioritization skills; able to manage multiple workstreams while maintaining qualityBachelor's degree in a relevant field (e.g., marketing, business, social sciences, analytics)client leadershipstorytellingcollaborationquantitative research methodssurvey designquestionnaire development

Key responsibilities

Not specified in the original listing.

Required skills

  • Call Centre / CustomerService

What the company offers

Not specified in the original listing.

Skills Required

Company Overview

New York, United States of America

Google Map

Related Jobs