Overview

Description: Do you take PRIDE in what you do?Apply today to Williamsburg Landing where employees lead with: Passion, Respect, Integrity, Diversity and ExcellenceWilliamsburg Landing, a CARF-accredited Life Plan Community, seeks a Dining Room Supervisor (Full Time) to join our Dining Services Team. This position provides direct oversight of Dining Room Servers in casual, formal, and therapeutic dining venues during regular service, special events, and private functions to ensure a pleasant dining experience for residents and guests. The Dining Room Supervisor reports to the Dining Room Manager and the Dining Services Operations Manager.JOB DUTIESAssumes responsibility for the appearance of dining venues; assigns side work to Dining Room Servers and remains in the dining area throughout meal serviceParticipates or leads, as requested, trainings on meal etiquette, serving techniques, therapeutic diets, and sanitary standards regulating food handling and serving; documents attendance records of trainingsPerforms service review orientation (line-up) before meals; inspects serving lines for adherence to dress and sanitation standards; coordinates with food production supervisor to ensure palatability and appropriate presentation of foodReports concerns related to changes in residents' dining habits, deteriorating self-care, and/or conversations indicating unhappiness or lonelinessMeets with residents and guests to arrange for private events, ensuring adequate staff is assigned for the event and that the dining venue and meal selections meet expectations; follows up with the event host regarding concernsResolves resident complaints related to quality of service, food, or the dining venue; reports concerns to manager and participates in action plans to improve areas of concernEnsures routing cleanings occur according to master cleaning scheduleEnsures adequate supply of menus, guest checks, and other supplies; oversees reservations for dining venues; ensures charge tickets are initiated for guest meals and wine chargesUtilizes Point of Sale (POS) technology and trains staff in POS processes; ensures accuracy of POS chargesEnforces procedures to ensure the security of dining venues, equipment, supplies, and wine and alcoholic beveragesPerforms other duties as assignedQUALIFICATIONSHigh school graduate or equivalent; Must be at least 21 years of ageTwo or more (2+) years of experience in dining services requiredKnowledge of serving alcoholic beverages requiredKnowledge of therapeutic diets preferredAttainment of Food Handler's Card within 30 days of employment requiredTraining for Intervention Procedures (TIPs) Certification required within first year of employmentDemonstrated experience with overseeing staff, including training and customer service and quality controlKnowledge of sound supervisory practices to include team buildingKnowledge of geriatric dining needs, especially those with declining physical and cognitive abilitiesAbility to stand and walk for long periods of time and regularly and safely lift and carry a minimum of 30 poundsAbility to respond appropriately to crisesBENEFITSHealth, Dental & Vision InsuranceFSA & HSA403(b) Retirement Plan529 College Savings PlanLong-Term Care InsuranceLegal ResourcesPaid Time OffHoliday PayCorporate Wellness ProgramHealth Club & Spa MembershipEmployee Education & Training FundEmployee Assistance ProgramCredit Union MembershipEOE/Tobacco Free/Drug Free Requirements: Compensation details: 21-31.5 Hourly WagePI9f4787b8cc93-9280