Overview

Description: Are you ready to take the next step in your career with a company that values innovation, integrity, and community? At Ignite Credit Union, we're more than just a financial institution-we're a team dedicated to making a meaningful impact in the lives of our members and the communities we serve. We're looking for passionate, driven individuals who are excited to grow with us and help ignite financial success for all. If you're looking for a workplace that champions professional development, collaboration, and a people-first approach, we want to hear from you!Benefits Offered:Bi-weekly 401(k) Match and Profit SharingEducation reimbursementUp to $600 in wellness reimbursement annually - fitness equipment, gym membership, massages, etc.Full Medical, Dental, Vision, and Prescription Insurance coverageHealth Savings Account with bi-weekly Employer ContributionsEmployer Paid Life InsuranceEmployer-paid Short and Long Term Disability coveragePet InsuranceHealth Advocacy SupportGenerous Paid Time Off12 Paid HolidaysEmployee Assistance ProgramsMonthly commissions and incentivesEmployee Appreciation EventsCommunity Volunteering OpportunitiesPerformance and Discretionary BonusesEmployee Discount Program for travel, shopping, restaurants, etc. and more Requirements: Position Summary The Digital Teller Specialist provides outstanding member service through Ignite Credit Union's Interactive Teller Machine (ITM) network. This role combines customer service, financial transaction processing, technology support, and relationship-building to create a seamless digital banking experience. The ideal candidate is service-driven, tech-savvy, detail-oriented, and passionate about helping members achieve their financial goals. What You'll Do Process member transactions including deposits, withdrawals, transfers, payments, and account inquiries through ITM systemsDeliver professional, friendly, and personalized service through video and digital banking channelsEducate members on digital banking tools, self-service features, and credit union products and servicesIdentify member needs and recommend solutions that support financial well-beingEnsure compliance with credit union policies, security procedures, and regulatory requirementsMonitor ITM equipment performance and assist with troubleshooting technical issues and service disruptionsPartner with internal teams and vendors to maintain system functionality and service qualitySupport branch and organizational sales goals through consultative conversations and member referralsMaintain accurate records and transaction documentation while meeting service and performance standards What We're Looking For High school diploma or GED required1-3 years of experience in financial services, teller operations, member service, or a related role preferredCredit union experience is a plusStrong communication, customer service, and relationship-building skillsExcellent attention to detail and commitment to transaction accuracy and complianceComfort working with technology, video banking systems, and digital platformsAbility to troubleshoot basic technical issues and learn new systems quicklyDependable, adaptable, and able to thrive in a fast-paced environmentPassion for helping members and delivering exceptional service Why Join Ignite Credit Union? Hybrid work opportunitySupportive and collaborative team cultureCareer growth and professional development opportunitiesCompetitive compensation and benefits packageOpportunity to work with innovative digital banking technologyMeaningful work that helps members improve their financial livesAt Ignite Credit Union, you'll find more than just a job-you'll discover a career where your contributions are valued, your growth is supported, and your impact is felt. Join a dynamic team committed to fostering financial well-being and building stronger communities. If you're looking for a role where you can thrive professionally while making a difference, Ignite your future