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Digital Support Specialist

Date Posted: Jun 11, 2026

Job Detail

  • location_on
    Location United States of America
  • desktop_windows
    Job Type: Remote
  • schedule
    Shift: First Shift (Day)
  • analytics
    Career Level: Department Head
  • group
    Positions: 1
  • calendar_view_day
    Experience: Fresh
  • male
    Gender: Female
  • school
    Degree: Non-Matriculation
  • calendar_month
    Apply Before: Aug 10, 2026

Job Description

Overview

Nymbus is seeking a Digital Support Specialist to provide comprehensive support for their Launch clients in the digital banking sector. This remote role requires handling customer inquiries, managing account onboarding, and ensuring compliance with service level agreements while maintaining a focus on exceptional customer service.

Key responsibilities

  • Efficiently answer inbound calls and digital communications from clients
  • Manage new account onboarding for digital bank customers
  • Resolve customer issues effectively on first contact
  • Utilize various systems to investigate and troubleshoot client inquiries
  • Participate in testing and validation of bank environments
  • Monitor digital bank applications in accordance with onboarding procedures
  • Exercise discretion and independent judgment in completing transactions
  • Engage in ongoing professional development and training
  • Take part in coaching and feedback sessions to improve performance
  • Perform additional duties as assigned

Required skills

  • Associate's Degree or equivalent experience
  • 2+ years of experience in the financial industry
  • Experience in call centers or customer service roles in banks or credit unions
  • Strong communication skills, both verbal and written
  • Technical proficiency with computer systems and diagnostic tools
  • Detail-oriented and strong problem-solving abilities
  • Ability to prioritize and meet deadlines
  • Flexibility to work varied schedules, including evenings and weekends

What the company offers

  • Hourly pay of $23.00, with a premium for bilingual candidates
  • Annual cash bonus and equity options
  • Fully remote work environment
  • 401(k) plan
  • Health, dental, and vision insurance
  • Time off

Company Overview

United States of America

Nymbus helps banks and global financial services organizations transform their capabilities and drive value in today's digital marketplace. They are a remote-first company that aims to bring delight back into the banking process by partnering with cl... Read More

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