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Detail-Driven IT Service Desk Specialist Wanted to Deliver Legendary Support

Date Posted: Jun 24, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location San Antonio, Texas, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 22, 2026
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Job Description

Overview

Knight Office Solutions Inc is looking for an IT Service Desk Specialist to provide first-level technical support for their Managed Services clients in San Antonio, Texas. This role requires strong customer service skills and proficiency in Microsoft Operating Systems and Office Suite troubleshooting.

Key responsibilities

  • Provide timely, first-level triage, troubleshooting, and resolution of technical support requests via phone and email.
  • Manage ticketing system by prioritizing and documenting customer support requests.
  • Deliver level 1 remote support and escalate complex issues to appropriate service groups.
  • Participate in the creation and updating of Knowledge Base articles.
  • Perform on-call duties when required, including responding to after-hours requests.
  • Communicate regularly with customers throughout the support request process.

Required skills

  • 1+ year of IT support experience or equivalent training
  • Strong customer service and communication skills
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook)
  • Experience with Microsoft Operating Systems and troubleshooting Office Suite
  • CompTIA A+, Network+, Security+, or Microsoft Fundamentals certifications preferred
  • Ability to prioritize tasks and maintain accurate documentation
  • Strong problem-solving skills and initiative

What the company offers

  • Leadership that promotes a balanced life prioritizing faith, family, health, and work
  • Opportunities for professional growth and development
  • Friendly and inclusive work environment valuing teamwork and collaboration
  • Volunteer Paid Time Off for community service
  • Complete benefits package including medical, dental, vision, and life insurance

Skills Required

Company Overview

Knight Office Solutions Inc
San Antonio, Texas, United States of America
3 Current Jobs Openings

Knight Office Solutions (KOS) is an independent technology dealer representing some of the best names in imaging, workflow, and IT. KOS has been voted as a Top Place to Work in San Antonio for 12 straight years. Our mission is to help our customers r... Read More

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