Our Batavia, NY location is looking for a detail-oriented Delivery Operations Coordinator to manage scheduling, coordinate with guests, and support our delivery teams. You'll ensure every delivery runs smoothly and every guest has a great experience!What You'll Do:Scheduling & Guest CommunicationMonitor and organize the inbox daily, responding promptly.Schedule deliveries accurately-confirm addresses, order details, phone numbers, and explain the process clearly.Contact guests to book deliveries, share operating hours, and keep communication consistent.Follow up daily until every delivery is confirmed.Performance & Guest SupportMeet or exceed KPIs for scheduling efficiency, on-time delivery, and guest satisfaction.Submit Route Change Forms and Account Reviews, following up to resolve issues.Track deliveries in real-time to ensure accuracy and timeliness.Respond quickly to guest inquiries via Podium and other channels, aiming for one-call resolutions.Take on additional tasks as needed to support the team.What You Bring:Strong computer skills, including typing and Microsoft Office.Clear, professional phone presence.Customer service experience (preferred).Ability to multitask and stay focused in a busy environment.Comfortable sitting for up to 4 hours at a time.High School Diploma or GED.The Environment:Fast-paced office setting that rewards organization and adaptability.Monday-Friday 8AM-430PM, rotating Saturdays 8AM-430PMAfter training is complete, we can discuss a hybrid work option! Compensation details: 17 Hourly WagePI44379e8239f1-3515
Not specified in the original listing.
Not specified in the original listing.
The Wellsville Group is committed to building a world-class team and providing exceptional experiences throughout the recruitment process. They promote themselves as an employer of choice and value collaboration and support within their team. Read More