Overview

Job Description Job Description Data Center TechnicianLocations: McAllen, TX & El Paso, TXCompensation:Competitive Pay - Can Be Discussed During the Hiring ProcessEmployment Type: Full-TimeWork Arrangement: OnsiteJob OverviewThe Data Center Technician is responsible for supporting day-to-day operations within a mission-critical data center environment. This role focuses on maintaining uptime, security, operational reliability, and customer satisfaction through infrastructure support, monitoring, troubleshooting, preventive maintenance, and technical assistance.The ideal candidate is technically inclined, customer-focused, bilingual, and capable of working in a fast-paced environment while supporting network, fiber, and data center infrastructure operations.To ensure the highest levels of uptime, reliability, and customer satisfaction by maintaining, monitoring, and supporting data center infrastructure, network services, and facility operations.Must-HavesBilingual: English and SpanishExperience as a:Data Center TechnicianNOC TechnicianSOC TechnicianSimilar technical support roleExperience working with:Fiber opticsCopper cablingNetwork infrastructureData center environmentsAbility to work:On-call rotationsNights, weekends, and holidays when requiredStrong troubleshooting and customer service skillsValid driver's licensePreferred QualificationsAssociate Degree or higher in:TelecommunicationsElectrical EngineeringMechanical EngineeringComputer NetworkingRelated technical fieldFamiliarity with:OSI ModelNetwork FundamentalsOTDR Testing EquipmentFiber Testing EquipmentExperience using:AsanaSlackGoogle WorkspaceResponsibilitiesData Center OperationsMonitor, inspect, and maintain critical data center infrastructurePerform preventive and corrective maintenance activitiesSupport installation and maintenance of network and telecommunications equipmentTroubleshoot service interruptions and infrastructure issuesParticipate in capacity planning and infrastructure upgradesNetwork & Fiber SupportInstall, terminate, test, and troubleshoot fiber optic and copper cablingSupport network equipment including routers, switches, and related hardwareUtilize fiber testing equipment and OTDR tools when requiredCustomer & Facility SupportAssist customers with service requests and support needsEscort customers, vendors, and contractors as requiredSupport physical security procedures and access control policiesProvide exceptional customer service in all interactionsDocumentation & ComplianceMaintain accurate service logs and technical documentationTrack incidents, requests, and maintenance activitiesFollow company operational, security, and safety proceduresAssist with process improvements and operational best practicesKey CompetenciesStrong customer service and communication skillsProblem-solving and troubleshooting mindsetAttention to detail and accuracyAbility to work independently and within a teamAdaptability in a mission-critical environmentStrong organizational and time-management skillsMDC Data CentersMDC Data Centers is a carrier-neutral data center provider specializing in colocation, interconnection, and network infrastructure services throughout strategic U.S.-Mexico connectivity markets. The company operates across major border and regional locations, supporting a large ecosystem of network providers and interconnection opportunities through its carrier-neutral platform.MDC delivers secure, highly connected data center environments that help organizations expand network reach, improve connectivity, and support critical business operations. Company Description Who We AreSGF Global is an integrated talent solutions provider, offering staffing, recruitment, Employer of Record (EOR), nearshore, and consulting services across a wide range of industries in 35 countries. We're a dynamic, people-first organization where fresh ideas are always welcome. Our culture is built on collaboration, innovation, and a genuine passion for helping people grow. At