Overview

D365 F&O Solution Architect / Senior L3 Support Engineer DETAILS Location: 100% Remote Position Type: 6M C2H Hourly / Salary: to $160K (based on experience) JOB SUMMARY Vaco is currently seeking a D365 F&O Solution Architect / Senior L3 Support Engineer for a 6M C2H opportunity that is 100% remote. The D365 F&O Solution Architect / Senior L3 Support Engineer will serve as the senior technical lead for a key enterprise client, driving quarterly health assessments, architectural recommendations, and L3 escalation support. The D365 F&O Solution Architect / Senior L3 Support Engineer is a client-facing role blending deep platform expertise with advisory delivery in a managed services environment, working alongside a primarily India-based team to exceed support outcomes. The D365 F&O Solution Architect / Senior L3 Support Engineer must bring solution architecture experience, strong Dynamics knowledge, and the ability to guide clients through optimizations without direct hands-on implementation. D365 Architecture Leadership Architecture / Operational Support Balance - 50/50 Strategic / Operational Support Driving Strategic Architecture Activities / Supporting Ticket Resolution / Escalations D365 Architecture - Providing Senior Architect-Level Expertise for D365 Platform Health Assessments / Architectural Reviews / Platform Optimization Initiatives D365 F&O Platform Assessments - Leading Quarterly Health Assessments / Architectural Reviews of D365 F&O Environments in Partnership With Customers and MS Customization / Configuration Analysis - Evaluating Customizations / Extensions / Configurations to Identify Performance Bottlenecks / Stability Risks / Architectural Inefficiencies Architecture Optimization / Advisory Services - Providing Actionable Recommendations Around Architecture Improvements / Best Practices / Remediation Strategies to Improve Platform Performance / Reliability / Scalability System Health / Performance Evaluation - Conducting Deep-Dive Analysis into How Platform Customizations / Configuration Decisions Impact Overall System Stability / Health Client Advisory / Technical Consulting - Delivering Findings / Architecture Diagrams / Strategic Guidance Implementing Recommendations via Consultative Engagements without Direct Hands-On System Modification Responsibilities Client Advisory / Strategic Guidance Quarterly Evaluations - Leading Client-Facing Quarterly Evaluations with MS Focused on Best Practices / Recommendations / Platform Improvement Opportunities Customer Engagement / Advisory Leadership - Confidently Interfacing Directly with Customers during Health Assessments / Technical Discussions / Architecture Reviews Pre-Sales Technical Support - Participating in Pre-Sales Conversations with Prospective Large D365 Customers to Demonstrate Technical Depth / Platform Expertise / Service Offerings Technical-to-Business Translation - Translating Complex Technical Concepts into Clear / Business-Friendly Recommendations / Actionable Guidance Stakeholder Trust / Relationship Building - Building Strong Technical Credibility / Trust with Client Stakeholders via Consistent Advisory Engagement / Expertise L3 Escalation / Delivery Oversight D365 Technical Escalation Authority - Primary Escalation Point / Highest Technical Authority for Distributed Dynamics Support Teams (L2/L3 Offshore Delivery Model) Major Incident / Production Support (P1/P2) - Handling Complex High-Impact Production Issues Advanced Troubleshooting / Root Cause Analysis Overflow Customer Support - Providing Supplemental Support on Direct Customer Tickets Maintaining Service Continuity / SLA Compliance Microsoft Escalation Management - Opening / Managing / Driving Escalations with Microsoft Support for Critical Platform Issues / Defects Production Stability / Risk Mitigation - Ensuring System Stability via Proactive Technical Guidance / Preventive Actions / Permanent Corrective Fix Implementation JOB REQUIREMENTS D365 F&O Platform Architecture (expert) - Asses