Overview

Cybersecurity Operations Manager Award-Winning Culture. Rapid Growth. Exceptional Careers. More Than a Job - A Place to Grow. When you join Scarlett Group, you're joining a team recognized as a JBJ Best Places to Work and one of the fastest-growing technology companies in the region. We offer competitive benefits, opportunities for advancement, professional development support, and a culture built on collaboration, accountability, and having fun while doing meaningful work. Great benefits. Great people. Great opportunities. That's the Scarlett difference. Cybersecurity Operations Manager Needed (Must be local to Jacksonville area) Job Overview: The Cybersecurity Operations Manager is the senior technical leader and final escalation point for security events across Scarlett's managed clients. This is a hands-on leadership role. The Manager leads day-to-day delivery of managed security services while remaining directly involved in detection, investigation, and incident response. The position sits between security strategy, owned by the vCISO, and execution, carried out by the SOC team. The Manager is accountable for the security posture and incident outcomes our clients experience. The role is outcome-driven, focused on reducing client risk, improving response times, and being the dependable last line of decision-making when a security event escalates. Responsibilities & Duties: Security Leadership and Escalation Serve as the final escalation point for security alerts and incidents across all managed clients. Lead and develop the Cybersecurity Operations team with direct, hands-on coaching and clear accountability. Establish roles, expectations, KPIs, and escalation paths for the SOC team. Own queue health across all managed clients, including alert volume, aging, assignment, and first-line escalation. Delegate day-to-day queue work to SOC team members while retaining accountability for the outcome. Work the security queue directly when volume exceeds team capacity or when SOC team members are on PTO, out, or otherwise unavailable. This is a working leadership role and queue coverage is an expected part of it, not an exception. SOC and Incident Response Oversee daily SOC operations, including monitoring, alert triage, and response. Lead containment, eradication, and recovery during security incidents, and own post-incident root cause analysis and documentation. Engage Advanced Services for deep forensic analysis when an incident requires it. Improve detection logic, alert quality, and response workflows on an ongoing basis. Manage MDR and SIEM partner relationships and hold them to service expectations. Client Security Accountability Own the security outcomes managed clients experience: detection quality, response speed, containment, and client confidence. Serve as the senior technical voice in client-facing security conversations covering incidents, posture, reporting, and remediation. Partner with the vCISO and account teams to align operations with client roadmaps and compliance requirements. Operational Excellence Develop and maintain runbooks, playbooks, and standard operating procedures. Track performance against response times, detection accuracy, and SLA adherence, and act on trends to reduce noise and improve efficiency. Partner with Advanced Services on detection engineering, automation, and tooling, including EDR/XDR, log and SIEM ingestion, identity protection, and email security, rather than maintaining a separate engineering function. Cross-Functional Collaboration Coordinate security-related work with Support, NOC, and Professional Services. Ensure clean escalation and resolution across operational teams. Contribute to company-wide automation, AI, and service delivery initiatives. Other To support onboarding, training, and team integration, employees in this position are expected to work onsite. Maintain accurate daily time records and ensure all time worked is entered and submitted by the end of each workday in a