Position Overview
Supervise frontline support representatives, support complex cases and maintain team service standards.
Key Responsibilities
Key Performance Indicators (KPIs)
Qualifications
Bachelor’s degree preferred with 3–5 years of customer support experience and prior mentoring or supervisory exposure.
Key Skills
What Success Looks Like in This Role
Keep the team organized, support issue resolution and maintain consistent service quality.
Why Join DigiLancer
Develop leadership skills while contributing directly to customer satisfaction and team performance.
What We Offer
A professional, collaborative environment; opportunities to learn and grow; and role-relevant exposure to recruitment, technology, customer service or digital business operations. Confirm and add only benefits approved for this vacancy.
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