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Customer Support Specialist

Date Posted: Jun 28, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location New York, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 26, 2026
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Job Description

Overview

The Customer Support Specialist role at CFS is a great opportunity for a customer-focused professional looking to embark on a career in IT support, operations, or service coordination. The position involves providing exceptional support to employees through various channels and facilitating effective communication between users and technical teams.

Key responsibilities

  • Serve as the first point of contact for employee IT support requests via phone, email, and ticketing systems
  • Create, track, and coordinate support tickets to ensure timely resolution
  • Communicate updates to users and provide outstanding customer service throughout the support process
  • Partner with technical teams to prioritize and escalate issues as needed
  • Maintain accurate documentation and assist with reporting and process improvements

Required skills

  • 1-2+ years of customer service, call center, administrative support, or helpdesk experience
  • Excellent communication, organization, and multitasking skills
  • Strong attention to detail and a positive, professional attitude
  • Comfortable using Microsoft Office/Microsoft 365
  • Experience with ticketing systems (ServiceNow, Jira, Track-It!, etc.) is a plus

What the company offers

  • Great entry point into IT and technology support
  • Opportunity to gain exposure to helpdesk operations and ticket management
  • Collaborative team environment with room for growth

Skills Required

Company Overview

CFS
Chicago, Illinois, United States of America
1931 Current Jobs Openings

CFS is a long-standing, family-owned manufacturing organization that serves the industrial water heating, water treatment, and laundry equipment markets. The company prides itself on its stable growth and collaborative culture, emphasizing work-life... Read More

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