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Customer Support Representative

Date Posted: Jun 25, 2026
Yearly: USD - USD

Job Detail

  • location_on
    Location Wood Buffalo, New York, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 23, 2026

Job Description

Overview

The Customer Support Representative role at Spectrum focuses on providing exceptional customer service while assisting customers with their Community Solutions products and services. This position is ideal for individuals who enjoy problem-solving and building lasting relationships, as they will be responsible for resolving inquiries and troubleshooting various issues related to Video, Internet, and Streaming services.

Key responsibilities

  • Resolve customer inquiries and troubleshoot Video, Internet, and Streaming issues
  • Manage account activation, maintenance, and billing concerns
  • Recommend product upgrades and solutions based on customer needs
  • Process orders and navigate account management systems
  • Facilitate escalations for complex issues
  • Contribute ideas to enhance the customer experience
  • Achieve sales activity goals and maintain knowledge of products

Required skills

  • Customer service and sales experience
  • Ability to read, write, speak, and understand English
  • Knowledge of Spectrum products and troubleshooting
  • Proficiency in billing systems
  • Strong verbal and written communication skills
  • Complex problem-solving abilities
  • Multitasking and attention to detail
  • Experience with Microsoft Office Suite and intranet navigation

What the company offers

  • Comprehensive pay and benefits package
  • Opportunities for employment and career advancement
  • Support for employees' well-being at every stage of life

Skills Required

Company Overview

Rhinelander, Wisconsin, United States of America

Spectrum is committed to providing exceptional service and a rewarding work environment for its employees. The company offers competitive pay and benefits, recognizing and rewarding contributions to its success. Read More

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