The Customer Support Representative handles all customer calls that come into the Bank needing support for their accounts and services. The Customer Support Representatives provide account support for both business and consumer customers on deposit accounts and loans. The Customer Support Representative's primary responsibilities include account maintenance, reconciling and researching accounts, debit card maintenance and electronic banking support. In addition the Customer Support Representative is responsible for recognizing customer needs and cross-selling products and services that align with their customer's financial goals.Business Hours:Monday - Friday 8am-5:30pm, Saturday 9am-1pmTypically 38-40 hours per week. Hours may vary based on business needs and may change at any time Essential Duties and Responsibilities:Listen effectively to customers' requests and promptly take the necessary action to assist them.Effectively cross sell bank products and servicesEducate customers on utilizing bank products and servicesEscalate issues immediately and take necessary steps to prevent and/or minimize loss to the bank and/or the customerTake the initiative to follow-up, escalate or seek additional resources to ensure customer satisfactionAdapt to the concepts and procedures, notifying management when additional training is needed on product and service knowledgeAny other duties as assigned Requirements:High School Diploma or GED2+ years of Personal Banking experience requiredKnowledge of banking products and services including loansCall center experience preferredStrong verbal communication skillsAbility to cross sell products and servicesAbility to multitaskCritical Competencies: Customer Service ExcellenceCommunicationListening SkillsConfidentiality Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities Our company is an equal opportunity/affirmative action employer. Applicants can learn more about their rights by viewing the federal EEO poster at . Compensation details: 24 Hourly WagePI68c2cdad93fa-2757
Not specified in the original listing.
Not specified in the original listing.
