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CUSTOMER SUCCESS TEAM MANAGER

Date Posted: May 17, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location South Georgia, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 17, 2026
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Job Description

Overview

As the Customer Success Team Manager at Daniel Defense, you will lead a high-performing team that manages a portfolio of commercial clients, ensuring their success and satisfaction. This role emphasizes building strong customer relationships, developing metrics-driven strategies, and collaborating across departments to enhance the overall customer experience.

Key responsibilities

  • Build, develop, and coach a high-performing Customer Success team.
  • Participate in the development and implementation of customer success metrics.
  • Lead the customer success, customer service, and warranty teams.
  • Establish a strong team culture focused on learning and collaboration.
  • Conduct regular performance reviews and provide feedback to team members.
  • Develop and implement customer success plans to drive adoption and value realization.
  • Proactively identify and address customer challenges.
  • Measure and track key customer success metrics, including NPS and churn rate.
  • Analyze customer data to identify opportunities for improvement.
  • Collaborate with cross-functional teams to ensure a seamless customer experience.
  • Present customer success insights to various audiences.

Required skills

  • Bachelor's Degree in Business or related field.
  • 4-7 years of experience in a Customer Success leadership role.
  • Proven track record of building and leading teams.
  • Deep understanding of customer success principles and methodologies.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively in a fast-paced environment.
  • Experience with commercial sales accounts is a plus.

What the company offers

Not specified in the original listing.

Skills Required

Company Overview

DANIEL DEFENSE LLC
South Georgia, United States of America
15 Current Jobs Openings

Daniel Defense, LLC engineers and manufactures premium weapon systems and accessories. Their mission focuses on serving military, law enforcement, and civilian customers with high-quality firearms for various purposes. Read More

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